Pomp & Pageantry Bridal and Formal — Local services in Oklahoma City

I purchased my wedding dress from Pomp and Pageantry and was very pleased. However, now that our wedding is done I am left with much disappointment. Every time I was in Pomp and Pageantry I was told about their tux shop next door. Both the owner and the employees pushed for brides to use L’Arsenale Tuxes. Pomp and Pageantry owned L’Arsenale. Brides who purchased their dresses with Pomp and Pageantry received incomparable prices for tuxes through L’Arsenale. I began discussing our options with L’Arsenale about 14 months prior to our wedding. As we were instructed, we placed our order about 4 weeks prior to our wedding. We were planning on buying 6 tuxes from them. Chaffee, manager of L’Arsenale, and son of Pomp and Pageantry owner, was who I worked with throughout with whole process. Chaffee told me that we would have our tuxes 3 weeks prior to our wedding date. I heard that same story every other day for about two weeks. When it came to the week of our wedding, we called Chaffee every day, multiple times a day. Each time we spoke he ensured that we would have our tuxes, “they were getting the final pieces together” he would say. Friday night, the night before our wedding day, Chaffee swore he would have all the tuxes delivered to our house before midnight. That never happened. Saturday morning, our wedding day, our guys had nothing to wear. We called Chaffee and he said he didn’t have anything for us. He did however, tell us the name of another tux shop to call and claimed he would pay for our tuxes through them. We had paid Chaffee $677.34, August 18th, 2016 when we ordered our tuxes. We have yet to receive a refund. Thankfully our guys were able to receive matching tuxes in time, from Linh’s Bridal and Fashion. According to the owner of Linh’s Bridal and Fashion, Chaffee had put him into this same position many times. Calling him the morning of countless weddings needing him to pull groups of tuxes together. The owner of Linh’s cut us an amazing deal because of the situation, but we still had to pay him $780.30. Because of Chaffee we had to pay for two sets of tuxes. We paid for a rental set from Linh’s and a bought set from L’Arsenale that we NEVER received. Because of Chaffee, the men in our bridal party didn’t have tuxes to wear. Because of Chaffee, our wedding could have single handed been ruined. Because of Chaffee, we are out $1,457.64. Thank you to Linh’s Bridal and Fashion for saving the day and our wedding. Without you who knows what the men in our bridal party would have had to wear to the wedding. Now, nearly 6 weeks later we have yet to hear from Chaffee. We have called him countless times and have heard nothing back. We have visited L’Arsenale and the doors are locked. We have tried to speak with his mother, owner of Pomp and Pageantry and she refuses to take ownership of what her son has done to THEIR brides. If it weren’t for Pomp and Pageantry I would have never used L’Arsenale Tuxes. I believed Pomp and Pageantry was a great bridal shop, but it is very disappointing and disheartening that they won’t take ownership for their tux shop. Because L’Arsenale and Chaffee single handedly ruined peoples wedding days, Pomp and Pageantry needs to make it right for their brides. It is their business, their family, and their reputation. I hope their conscience will lead them to do...

Worst experience with a bridal boutique. I attempted to get a hold of this shop for a few days, via phone. After NEVER getting an answer, which I thought was very odd, I decided to inquire by email. On their site it states "We do not accept bridal appointments online. If you are unable to get through, please message us below with your number and the best time to call." So, I gave my name, number and told them exactly what I wanted, thinking that this would not be an issue since it was 5 days in advance and I was requesting an appointment on a monday at 1 pm. Who goes on a monday at 1 pm...not that many people. Instead of responding via phone call, they replied, by email, with "Here's our number, call us back." Are you serious?! I am going to spend over $1500 on a dress and you don't have the decency to call ME, the customer back? So, ignoring my judgement, I decided to give them another chance and called them multiple times on monday morning. What do you know, no one answered, so I showed up. Instead of being greeted by a pleasant worker, I was greeted by a snarky, obviously miserable, little girl. I told her my name and that I had been trying to get a hold of them for some time. The snarky little girls response, "did you not check your email?" I was steaming. How could someone be so rude? Yes, I did check my email, the one you sent DAYS after my first inquiry, followed by countless phone calls that were met with zero answers. I had been warned by multiple brides to not go here and I wish I would have listened. I had been warned that the workers were rude, it takes forever to receive your dress, and alterations weren't free or took forever, or shocker, never called you back in regards to your dress.

After this horrible experience, I googled bridal boutiques in OKC and surrounding areas. BeLoved Boutique in Norman popped up. AMAZING AMAZING AMAZING. I cannot think of a single negative thing to say about BeLoved. After leaving pomp and pageantry, I called BeLoved to find out that they were closed on mondays, bummer. BUT after talking for a few minutes the owner asked when I could be at the boutique because she would open up her shop to me. Can you believe it? AMAZING. I was about to have an entire boutique all to my self. Once I arrived, I was informed that the owner had called in a girl, Gabby, to help me and was greeted with sparkling water and champagne. Now, that is service. They never acted bothered or put out that I was there and never rushed me. I tried on several dresses, some even twice, and was never rushed. As you can imagine, this is where I said yes to the dress!! Gabby was amazing and I hope all brides can experience BeLoved Boutique and that no other bride has to endure pomp and pageantry.

On a side note, google prefers for you to fill in a score, pomp and pageantry does not deserve the one star that I gave them. Google should offer...

I bought my dress in November. We bought it at their Black Friday sale so I purchased the dress for 50% off. When I was speaking with the owner I asked her about getting my dress altered. She told me that they typically do not do alterations on dresses that they sale 50% off but that if I came back closer to my wedding date to get alterations she would go ahead and do it (my dress was still almost $1,000 with 50% off its not like it was cheap!!!) I went to the store to get my dress altered a couple of weeks ago. I was charged for some of the alterations because I wanted some stuff cut off of my dress that pomp and pageantry does not cover and was also charged for cups to be added to my dress. That was fine. I went to go pick the dress up and was told it would cost me another additional $95 that I didn't not have. (This is after all of the alterations were finished) After explaining to some of the employees that I was told by the owner that she would still cover some of the alterations, that I already paid for the alterations when I brought the dress to be altered, and that's not what I expected to pay, one of the employees disappeared for awhile to go in the back to talk with the owner. She told me that the owner would not budge and that I needed to pay the additional $95 on top of what I had already paid when I dropped the dress off. The owner would not come speak with me about the matter. I had no choice but to pay since she would not come talk to me and I did not have my dress in hand. My mother who was with me at the time I purchased the dress that can bare witness to what the owner originally told me called up there. The poor employees felt so bad and felt like she should give me a refund. After my mother was on hold for ten minutes they came back and said she wouldn't budge. She again would not get on the phone. Besides the fact that she ORIGINALLY told me she would, If I had known up front how much it was going to cost I could have agreed to pay the amount for the alterations or have went somewhere else. The owner left me no choice to do so. SUCH BAD BUSINESS PRACTICE!! If you give a customer a price and they pay you stick to it and don't add on to the cost once the alterations are done! Its also not like the dress was cheap to begin with. I still paid over $1,000 for it!!!!! DO NOT GO HERE!! HORRIBLE CUSTOMER SERVICE!!!! I will be contacting the better business bureau about the matter. I feel I should receive a full refund since that was not what I was originally told I was going to have to pay. It's not my fault they did not tell me upfront and went ahead and did the alterations. IT...