Teapioca Lounge — Restaurant in Oklahoma City

Showed the worker my app for her to scan, she does not acknowledge it. Then I paid with my credit card and asked again for her to scan the QR code so I can accumulate points, by that point she said it was too late. You have to scan before you pay... didn’t want to make further issues and ask to refund my payment and process it again...clearly a bit disappointed. And then as I’m sitting here, another customer walks in and shows the app to scan and scans it without any issues. Sigh. Oh well. Perhaps should train employees as part of SOP to ask each customer about royalty rewards and to scan before payment. It’s a small thing but this experience today made me upset for a few minutes... clearly I’m just ranting at this point as I’m sitting here waiting for my order. There’s even a couple poster up promoting the scan to earn rewards. At the end of the day it’s just a couple points but still leaves a distasteful experience. If I ever do come back I will update my review appropriately based on...

My wife and I were on a road trip from Tulsa, we have a thing for Boba on our trips but didn't feel like driving down by Cao Nguyen today. As I pumped gas I found this across the street with what appeared good reviews and hey it was after 11 am what could happen. I should have read the 1 star reviews cause The crew here on Sunday Morning Nov 7. was anything but team oriented. You would think that a business that advertises Tapioca in every pic and just about every name would have it READY for orders 90 minutes after opening. NO Not here, but happy wife happy life so I waited another 40 minutes and watched several other disappointed customers come and go. Only a couple of regulars got something. When it was finally ready, it did taste good and that's the only reason I didn't give 1 star. Corporate needs to check in on these two and rethink who's in...

I wish I can give this a negative star, I ordered a honeydew smoothie, but the cashier misheard me, and I received a mango smoothie. I said my order pretty loud, also I could have been allergic, but that cashier probably would have not cared. The cashier was a guy with long hair in a bun, kinda darker skin. Didn’t catch his name. But I have tried returning the drink still sealed, and letting him know that I said honeydew smoothie. But he told me I had to pay for another drink with an attitude. Also when my friends tried ordering they asked a question about one of the drinks, he said that they didn’t have that specific drink in a rude way. (I’m really wanting a manger/owner of the store to see this review.)

Update: store manager reached out to me, their name was An Nguyen. They offered me a free drink and has worked with the employee to fix...