Michaels — Local services in Oklahoma City

Merchandise is great, sales are great but the workers often don't seem to care. I was looking for a particular jewelry item that showed it was in stock at this store per the app, but couldn't find it. I asked an employee for help. She told me what aisle to look on. I told her I had already looked there as that was the aisle the app said it was on. The worker, without looking, said, "Well we must be out then." I asked her if she would mind looking for me or if she knew where on the aisle it should be as there were A LOT of tiny baggies of various jewelry items on this aisle. She sighed and huffed but finally looked on her app. It told her the exact spot to look in. She went straight to it and found it behind another item that had erroneously been placed in front of the item I was looking for. Grateful she found it but could have done without the laziness and the attitude.

We also had an issue at self checkout. We kept trying to scan an item and the scanner wasn't picking it up. Then all of a sudden it showed that the item had been scanned twice. We had to wait quite awhile for the lone cashier to finish with her customer before she could come unlock the register, delete the extra item and get us back to scanning. Would have been nice if another worker were near the front of the store for cases like this, especially since the cashier said, "This happens ALL the time."

On a separate note, I was pleasantly surprised to learn that Michael's gives a generous 15% Veteran's discount on top of sale prices. Bumping this review up 1 star...

Love going shopping here for Halloween and Christmas decor how ever sometimes the store isn't organized well like the last time we went for Christmas ornaments there were a bunch of empty hooks for them to hang on but they had a lot of different ones mixed together in baskets on the shelves below usually there are baskets below with ornaments in them but they are all sorted it looked like someone got tired of putting the hanging ones out and just left them in the baskets below and the staff was rude last time we went one of the older ladies that worked there came up to us and asked if we were still looking and we turned around and there was a bunch of fake Plants / greenery on the ground she thought we were possibly digging through them and just left them all over the ground and she was wanting us to put them up we never looked that that stuff it was all over the ground when we got there she stood behind us all mad that she had to pick it up mumbling to herself it was awkward and uncomfortable then when it was time to checkout there was nobody in sight we might start driving out of our way to go to a...

I tried to talk to the manager about a situation regarding a price difference that was given to me and all I wanted to talk to her about was maybe some education on making sure people understand prices however however, they sat in the office and spoke about me and she kept sending people out one after another that weren’t her. I simply wanted to discuss how things are communicated and she refused to even come out. She later came out when I was at the self checkout to give somebody a balloon looked right at me did not speak with me. I’ve spent tens of thousands of dollars here. They think since the options are few they can treat people poorly. I have video and receipts from this situation. I would advise that people not shop at this location and maybe use places like Trove and the smaller craft store for framing go to...