Velvet Taco — Restaurant in Oklahoma City

The food was great except for one small issue, I had a rotisserie chicken taco & blanco queso (tacos great dipped into blanco queso btw).

My only complaint, which is rather a large issue but easily fixed- is the way they package the food to go, which completely took away from the taste, quality & experience. • Basically if you order tacos to go, (or at least the rotisserie chicken is this way,) the taco came in a plastic container sitting in about 2 inches of juice… which made the entire taco/tortilla soggy & ruined the whole experience.

I figured this may have just been a random bad experience so I tried it again lastnight & had the exact same issue…. For the third time my rotisserie chicken taco was extremely soggy. It would have been great if it wasn’t soggy.

I would also add an option to have blanco queso (extra queso) added to any taco for a small fee. Torchies, your competitor, offers this option. Torchies also doesn’t have the soggy taco issue bc they wrap their tacos in foil & probably drain the meat of juice prior to putting into taco.

What is frustrating is the food is good otherwise, but no amount of flavor/quality can cover up a soggy taco… what is frustrating is that this issue could easily be solved with some smart management.

My suggestions as a former manager of multiple businesses- would be to use one or all of the following numbered methods to solve this issue & improve the quality of your product/experience, as well as increase the ratings your restaurant receives on google maps, yelp, etc. Ideas to solve issue numbered below. Drain the juice from the meat & whatnot before putting into the tortilla, &or drain the juice before putting it in keep warm container/tray/rack. (This is especially needed on more juicy meats like the rotisserie chicken as it has tons of juice which ruins the taco if not drained before hand, otherwise it’ll be soggy in minutes or less.) I would drain the juice twice, once after cooking before putting into warming tray/keep warm area/rack, & drain another time before putting into the taco to get any remaining juice. For TOGO/Pickup only: 2. Line the bottom of the to go container with something absorbent- such as paper towels/napkins- in order to absorb any extra juice that leaks out before pick up, during pick up, and on the customer’s way home. For TOGO/Pickup only: 3. After draining the ALL possible juice from the meat (wrap tacos in foil to keep warm) & putting drained meat it into taco, wrap the taco in foil. Could also wrap in a paper towel & then foil to absorb extra juice but I would test this to make sure it doesn’t stick to the taco, if it does stick, then just predrain meat & wrap in foil & put in Togo box lined with paper towels/napkins on the bottom to absorb juice that leaks out during transit.

Extra tip: ask customer if they want velvet sauce/taco sauce or any extra sides. Many customers may not know you offer a sauce if you don’t ask them if they want it. I myself didn’t know there was a velvet sauce into my 4th visit, & would’ve used it had I known it existed. & would also add that you should add an option to add blanco queso to any taco for small fee like...

Nestled in the heart of OKC, Velvet Taco promises a tantalizing journey through inventive taco creations that transcend the ordinary. Under the expert guidance of Manager Tim, this vibrant eatery isn't just about the food; it's an experience.

From the moment you step inside, the ambiance of Velvet Taco envelops you. The eclectic decor sets the stage for what's to come—a fusion of flavors and culinary delights that push the boundaries of traditional taco fare.

Now, let's talk tacos. Each bite is a revelation, a symphony of flavors that dance on your palate. Whether you're craving something classic or feeling adventurous, Velvet Taco has you covered. The menu boasts an array of options, from the indulgent Buffalo Chicken to the exotic Tikka Masala, there's something to please every palate.

But what truly sets Velvet Taco apart is the exceptional service led by Manager Tim. From the moment we walked in, his warm greeting and genuine enthusiasm set the tone for our dining experience. He effortlessly juggled the hustle and bustle of a busy restaurant while ensuring that each customer felt valued and attended to.

Tim's attention to detail was evident in every aspect of our meal, from the perfectly cooked tacos to the timely refills on drinks. He took the time to engage with guests, offering recommendations and ensuring that everyone left with a smile on their face.

In addition to the impeccable service, Velvet Taco's commitment to quality shines through in every dish. Fresh ingredients, bold flavors, and innovative combinations elevate the humble taco to new heights. Each bite is a testament to the passion and creativity of the chefs behind the scenes.

As we reluctantly took our last bites and bid farewell to Velvet Taco, we couldn't help but reflect on the exceptional experience we had. Manager Tim and his team went above and beyond to ensure that our visit was nothing short of memorable.

In a city filled with taco joints, Velvet Taco stands out as a true gem. With its inventive menu, vibrant atmosphere, and exceptional service, it's a must-visit for anyone craving a culinary adventure. Whether you're a taco aficionado or simply looking for a delicious meal, Velvet Taco...

Saw some reviews that there were vegan options so decided to try it.

So I will start by saying that the atmosphere is very fun, and everyone we dealt with was very friendly. I do have to say though if you are vegan this may not be the place for you. We immediately stated we were vegan and asked if there were any options. We were the only ones in the restaraunt so they were not busy at the time. The first person we encountered had no idea, but got someone (who I believe was vegetarian) to help. She was very kind and mentioned substituting tofu on some tacos. She checked on some sauces for us and we felt good about ordering. We did have to omit most sauces but their taco sauce and salsa are very good.

Our order came out and the ranch and other sauces we asked to be held were on all our tacos. We politely asked that this be corrected as we were very clear upon ordering that we were vegan and needed no dairy and specifically stated on each taco to hold the ranch or queso, etc. The staff apologized and promptly re-made our tacos.

Then just as we are about to eat a manager (seemingly) comes out to tell us that the tortillas are not even vegan! This is after talking at length with someone on possible vegan options. I sincerely appreciate her honesty in the situation but this is very frustrating!

I do not expect every restatraunt to have vegan options, but just say so upfront. Too many close calls. We did get the tacos refunded but I just wanted to provide an honest review for any other vegans thinking of stopping in. Good luck.

Vegetarian options...