Sleep Number — Hotel in Oklahoma City

I would give 0 stars if that was an option. WORST customer service experience I've had with any company. My wife and I ordered a bed a month and a half in advance for our relocation across the country. We had a delivery date set a month in advance. The day of the scheduled delivery, I received a call saying that the bed wouldn't be delivered for another 2 weeks. We called our sales rep Tami because we had no place to stay after that night. She said she moved the delivery date to the next day (a day after our originally scheduled date). That day, the bed was not delivered during the scheduled timeframe. We received an email and call saying that the delivery had again been pushed back, this time 7 days. We tried calling and texting Tami multiple times, but never got a response. When we called the store, they said she was busy with a customer. Although we canceled our order (after waiting on hold for 30 mins), we have incurred another 4 nights of hotel expenses while we wait for another company to deliver a mattress. I wish we had never considered Sleep Number and would strongly advise people to avoid...

My wife and I went to the Sleep Number store to gather some information and to experience the beds, as we were looking for a new bed. Samantha greeted us upon entry and was very friendly and knowledgeable about everything. We trialed many different mattresses before finding the p6, which is what we eventually purchased a few days later. Samantha printed out a number of itemized estimates for us to take home and analyze before making our final decision. She helped us place our order, and even went above and beyond to help us find deals/savings as we discussed our wants/needs. All in all we had a great experience and will definitely recommend everyone we know to try out Sleep Number! Thank you again Samantha, you...

Very disappointed in this bed. We spent north of $11,000.00 and we can’t get any customer service. Every time we talk to someone at the store we get a different story. Do your research before you buy one. For $11,000.+ you can buy 3 very nice beds without the motor “ white noise “ that keeps you awake all night. If we could get our money back on this bed we would 100%. Too many issues to sound off on here. Still have issues with sore joints no matter what “ number” I put it on. By the way, you can’t connect with customer service because they’re always closed even if the manager tells you they’re open until 8:00. Oh, and by the way the “ free...