Burger King — Restaurant in Olympia

When doing the fast food choice BK is usually a good choice and awesome friendly service. Went to two BKs trying to find the new fast food rave... BK crispy tacos! 😁 I'd revved and talked myself up for a few days and had high hopes and very very high expectations... BK usually delivers! Went to the drive through, ordered "6 crispy tacos please!" Sorry we're out of tacos at the moment - came the sad, discouraging and deflating reply!!! I felt the air go out of me like a party balloon let loose. I was speechless as the unmistakable lighted taco promo display sotod there mocking me! I mumbled something incoherent like ...well alrighty then, no tacos at BK today and drove off almost in a huff. The light bulb in my head went on, and I asked Google assistant to find a BK with crispy tacos. I smiled with glee and at my genius to use the Google assistant and on my way to Martin Way my Charger and I went! I drive up to the take out window and timidly asked if they had the crispy tacos fearing the no answer. Of course we do says the guy! YES!!! I felt like singing the Snoopy " it's dinner time" song! Except it's tacos, taaaacos, BK taco taco tiiiime!! You've got to sing it to Snoopys song tho. So the last drive thru person in Tumwater was a total fail. There was no "here's a coke or nuggets for your trouble" or " here's a coupon for 2 free tacos next time." NADA! Not even a handshake. Tumwater drive up guy .... you're a fail! NO STARS FOR YOU. NOT EVEN HALF OF ONE. I get to the Oly College Street BK. The Oly BK guy was my advocate. My tacos weren't coming out fast enough for him so he gets on the other person making them! Yeah big BK friend! Kick butt for my tacos! 6 of them. No wasting time! Oh and a frozen coke to go with them! Heaven! I thought. I was so happy to have my own taco mafia guy looking out for me! I stared at the lit taco promo sign lasiviously.... Man those look better, BETTER than Taco Bell! Here's your order sir, how about some taco sauce with that?? YES! YES! PLEASE! LOTS! I've now got the shakes as I grab my bag from my personal taco mafia enforcer. He looked proud and satisfied he'd pushed the crew for MY tacos! Great job enforcer. I'm shaking now, I said thanks thank you yes! THANKYOU too many times I think. I quickly park my Charger under some shade and my heart leaps with joy as I reach into the bag and I feel the sleek thin paper wrapping and pull out the first taco!!! It felt like slow motion ... I see every detail of the wrapper and smell the taco as it seductively shows off its shell. It winks at me as I slowly slide it out of the paper sleeve in what feels like slow motion and suddenly something in my mind shrieks in horror!!!! Noooooo! It can't be!!! That's not the voluptuous sexy taco in the lit promo sign! A sure imposter! My mind then pulls out the do you remember when you had the nasty tacos at Jack in the Box. Heavens! Please!! Noooooo! NOOOOOO! I hate those Jacko tacos!!! But sadly, disappointingly, disapprovingly I realize it's just a repackaged Jacko taco! We stare at each other. I look in the bag maybe it's a fluke. I tear the wrapper off the next taco exposing its naked shell and scrawny body. Im done! It's over. I'm crushed. I had the worlds best taco enforcer - dont mess with him - he gets 5 stars - and service there at College Street BK was great! But bad bad bad bad tacos! The garbage bin made out big time. I'll need counseling for this.... the deflation was too much. Too much. I felt ALL the air wheeze out of me like a great big state fair balloon. Thanks BK. For nothing. That taco is a fraud. Make it right and bring back the hot dogs! We dont want Jacko tacos. The frozen coke ... was just ok. I'll never be the same again... Taco Bell and Taco Time you're still fast food taco kings or queens as the...

Ordinarily I have fine service from this location. They make mistakes, but ussually inconsequential ones. Sometimes they add ice to my drink when I ask for none or forget my napkins/straw.

This one was different.

The manager on duty was Daniel, he took my order, and he gave it to me in the drive through. I ordered the mix & match (2 for 6 deal) and asked for two Whoppers with bacon and cheese.

When he repeated the order back to me, he said two plain Whopers with bacon and cheese. Although I heard him, I didn't make the connection at the time that I would receive two sandwiches with only beef, bacon, and cheese. I said yes, and he charged me $9.79 for the food.

When I got back to my job to eat my lunch, I discovered the mistake we had both made. Under normal circumstances, that would be the end of the story. I would have grumbled about the garbled order and eaten the two burgers.

The problem was these burgers were disgusting. These weren't made so much as thrown haphazard into wrapper and slung out with a lack of precision that can only be deliberate.

None of the ingredients resided between the buns fully. Some of the bacon strips and chunks of the burger patty had been torn off and pressed into the top and bottom buns. The cheese also appeared to be missing entire chunks - nowhere to be found. The kicker was that both sandwiches had fist sized indentations square in the center flattening them both, as if both had been punched with some force.

These were comicly bad burgers. So I went back for a refund. I didn't want them, or anything else that might come out of their kitchen.

I went inside, asked for the manager, and explained the state of the sandwiches. Daniel started off right by asking if I'd like a replacement. I declined and told him I didn't want to make a fuss, and I only wanted a refund. He agreed and charged back the order.

Again, this is where things would have normally ended. At least if not for Daniel's attitude.

When I described the situation, he interrupted me. He said he remembered my order and that he mentioned he was ringing up two plain Whoppers with bacon and cheese. That is true, but it is also passing the buck. Saying you can't be held responsible for your mistakes because someone else didn't correct you is a poor argument.

When I indicated that the sandwiches had been flattened, he accused me of punching them myself by claiming that they were not passed out the window like that.

Finally when he issued the refund, he asked me to sign the receipt as expected. Then he told me that now they had a record that I had in fact recieved my refund. He said it in such a way that he seemed to be goading me "lie" about the whole experience.

I understand working in food service messes with your head, and there are legitimate scammers trying to get free food or just cause problems the sake of being a pill. Having worked as a manager, I can understand the compulsion to defend your team's work and reputation. It is almost always a bad idea to discipline employees infront of customers and coworkers but his methodology merely compounded an alreadly bafflingly antagonistic lunch break.

I know that everyone makes mistakes and that no one can have perfect execution 100% of the time. Lord knows I've made some huge mistakes myself. That said, I'm going to vote with my dollars here. I will not be returning to...

Thank you for serving me the coldest, most disgusting fast food meal I've had along with the worst customer service. I placed an online order at 1:58pm today, arrived in line at 2:05pm, there were 4 cars in front of me, with one pulling away. I recieved my meal that I ordered and paid for online at 2:35pm. This was after all of the cars in front of me passed the staff allowed a transient to walk up in line in front of me, took his order, and let him stand there while we waited...all the mean while my food is getting colder and colder. I finally get to the window and am informed they are out of Dr. Pepper and have been...then why did the website process my order vs updating availability? I requested to cancel the order and get a refund because I only drink Dr. Pepper...and that was what inspired the trip to begin with. They cannot refund me because I processed the order on their website...I told them I wasn't going to be shocked if my food was ice cold by time I got home..they didn't really care. the manager stood by the whole time letting the window employee solve nothing. Get home, again 6ish minutes down the road...and low and behold the food is so cold the cheese didn't melt, didn't even try to think about melting. The French fries were very cold...like when the center is still kind of cold...cold. The chicken fries...cool at best in temperature. The lousy food quality, cold food, poor online ordering and delivery of food to online orders without having to go through the full drive through process, lousy service, and generally bad past experiences as well, I will never go here again...which sucks because BK burgers don't make me sick like McDs.. Dont waste your time in their long drive through lines to get their poor service along with their disgusting and cold food, trust me Jimmy John's right around the corner is much more...