Blue Sushi Sake Grill — Restaurant in Omaha

Had an interesting encounter with the manager here.

Made an online order 3 hours before pickup time. Added a large tip for a to go order on the front end. I was hoping that it would motivate the staff to take care of my order. It was meant for my dad's birthday and I really wanted things to go smoothly. I made the order 3 hours in advance so itd be ready close to 730. I waited about 8 minutes after 730, and asked the person at the front desk what was going on. They informed me that the store was running behind. I questioned why that was and my expectation were my order would be close to ready due to how early I had placed it. They asked if I wanted a manager. I said not yet. They proceeded to get a manager.

The manager comes over. Apologizes. Then proceeds to tell me in a very curt and rude way that the website states the order can be up to 15 mi uses delayed. I didn't read that on the website and that was my fault. I politely asked her if she could guarantee that the order would be done in the 15 minute late window that I agreed too. Mostly because of how short and rude she was being with me, it really made me question if they'd be able to deliver on that time frame. She got very defense and said no, id just have to wait until it got out. Apologizes 3 more times. Informs me that they dont get the order until 45 minutes before hand, and that they only had 3 sushi chefs working. I asked her why I was being blamed for this, since it was presented in a very defensive and blaming manner. She apologizes again. I said, I understand waiting 15 minutes, I agreed to it, but what happens if its over 15 minutes. Her reply was, I apologized 20 times already, what do you want from me. I was hungry and was expecting better service but it had escalated way past where I wanted it to be. So I said nothing.

Another customer says to me, its usually busy here so you should expect to wait. I calmly replied that I understand resteraunts being busy, I was just frustrated that I had made the order hours before and had just expectations that the order would be ready. Manager interrupts, accuses me of rallying customers against her. I calmly informed her that the customer had started the conversation with me and that I wasnt intending to rally anyone. Just stating my feelings. She asks me if I wanted to wait in my car, and that she'd bring my order out to me. I initially agreed, but after thinking about how rudely I'd been treated, really didn't trust the staff not to mess with the food if I wasnt watching. So I told the manager id changed my mind and would be waiting at the desk for my order.

The order comes out 14 minutes late, but within the 15 minute window they had. Manager informs me again that they were working hard and this just happens. I understand this, but was expecting better communication and service around the event. I feel like the staff constantly escalated the situation and really made it more stressful then it needed to be. I hope this get addressed in the future, but I wont be tipping on the front end anymore because it really didn't feel appreciated at all. I'd give them a 2nd chance but after talking to some friends, this kind of experience feels like the...

I'll skip to the meat of the review first: After haggling with the management for 20 minutes, we left. They allowed 11 paying customers, willing to shell out $300-400 (probably more) for copious amounts of sushi and drinks, to leave simply because of their unwillingness to accommodate a handicapped customer and their silly rule of no happy hour in the dining room (Apparently a Sunday only rule)

And now the details: On Sunday, January 10, 2010, myself and a party of 10 others went to Baby Blue to enjoy their happy hour specials. We were informed upon arrival that in order to enjoy the happy hour prices, we had to sit in the bar area. The problem is, one of our party is in a wheel chair and cannot fit into the bar area. This has never been a problem, since management has always a agreed to make an exception to their rule, and allow him to dine in the dining room and get happy hour prices.

This was not the case this time. Management refused to let us sit in the dining room area and receive happy hour prices. The dining room at this point was completely empty except a woman with 2 small children. Still management was firm. All of us could have split up and found spots in the bar area, but our wheel chair bound friend would have been out of luck, which was not an option.

Apparently discriminating against a wheel chair bound man is encouraged Baby Blue management if he is accompanied by 10 other people on a Sunday...

We decided to go out for sushi to baby blue in legacy after our previous experience was bad here. After we were sat, we waited 8 minutes before we were even greeted. We ordered drinks and appetizers which came out in a reasonable time and tasted good. Although we ordered sushi around 730 and only 2/7 rolls we ordered came out around 750. The rest of the rolls didn’t come out till 830, an hour after we ordered! Not once did the server or manager come by to apologize or talk to us and let us know what was going on. Our drinks remained empty for majority of that time as it seemed like our server was pretty much ignoring us. While she was cleaning another table around 820, we asked her if our sushi was still coming and if we could get some refills please and thank you. She replied back very snotty that they were busy and that they will come out eventually. At this time, half of the restaurant was empty. Sushi was ok, 144th and maple and downtown were much better. I went out to have a good time and enjoy a night out with friends that just came in town. Instead it was a bad decision coming to a location that seemed like nobody really cared and management that seemed like they had no clue what was going on in the restaurant. This will probably be the last time I come to this...