Wingstop — Restaurant in Omaha

Placed an order a couple Saturdays ago on the app, told me it’d be ready in 30 minutes. Got here & the person at the register told me it was going to be 30 minutes, I said I placed an order on line to not have to wait so now I have to wait another 30 minutes? I asked for a refund because I had an event & could not wait, she called her manager over (Nick) who then told me he “didn’t have his laptop” so he couldn’t give me a refund but once he got home he would. Told me it would take 3-5 business days… i waited 7 BUSINESS days till i finally called, the manager who was scheduled that day told me she would call him & tell me to call me, she took down all my info & told me he’d call me in a couple hours. I’m on day 3 of still waiting on a call & 15 business days on waiting for my refund. Will never order from here again, instead I’m going to drive 15 minutes out of my way to go to the one on pacific. Super unprofessional & super disappointed in...

Manager went above and beyond for me. I only had a large bill and was leaving to go get change but he gave me the food instead. It really meant a lot to me I had been having a horrible day. I knocked my drink over and they helped me clean it up. Their customer service at this location is amazing and the food was delicious....

Placed a mobile order at 8:30 and by 9:30 there was still no food and the manager claimed she has no idea where my order is. Several people in the store waiting with no order in site. They need to get some help and training done in there. The manager didn’t even know how to work the...