Yoshinoya — Restaurant in Ontario

I believe Customer Service determines whether the business (in this case, Yoshinoya) will thrive or receive low review ratings from customers.

I have loved Yoshinoya since 1994 when I discovered it. I was surrounded by this brand until we moved out of Los Angeles. Now, it is a treat to find a store. You'll just have to be weary of the reviews.

I observed while in this location. Employees were chatting with one another and when I walked in, I was not greeted, no one looked at me in the eyes... basically... I was ignored. I was looking up at the menu board when this guy asked, "how can I help you?"

I gave him my order: the COMBO XL, both BEEF. That person did not look at me, not a single time. There was no validation of my order.

I waited, standing 8ft away from the counter... for a good 10-12minutes, I believe. My order was done. The guy did not call it out... for the first time, he looked at me and motioned with the bagged dinner that I can now pick it up... without a smile, not even a thank you for patronizing their store.

Sigh It feels like your favorite food has been hijacked by poor service. I can say so because I worked at one national food chain while in college, and we were acutely trained in customer service for successful retention of patrons.

I pray the owner/franchisee of this location re-train...

This is the 3rd and last time I’m going to ever order from this place. This is the 3rd time I have ordered a combo bowl XL and this is the 3rd time I have gotten the same amount of food as a regular bowl . Why pay more when you get the same amount of food or in this case even less then before . I mentioned it the last time I ordered it to them that they didn’t put more meat like a XL is supposed to have . They put the veggies seperate like a xl , but put the same amount of meat . What a rip off and the guy front is also rude as well. Everytime I come to pick up my online order he just acts like I’m not standing there . I don’t have this issue at any other Yoshinoya . I’m not that guy to post bad reviews I just go to another place , but was willing to give them a second and 3rd chance and it’s the same results everytime . I’m going to take my...

This place was terrible. No acknowledgement a "hello" or anything. Just a rude Are you ready to order?. Customer servicei s key , let's be welcoming. Next point is the cook in the back some how forgot to prepare my order.Lastly the cashier had to let them know to make the orders .I finally get my food 😋 I was excited to be so disappointed, all the food was cold , like not even to warm temperature.😫 at this point I go up and ask hi could you please remake this plate. The reason is all the food is cold.The lady argued and said it was just made fresh couldn't be. Anyways after a few minutes the cashier went to the back went back & forth. The lady comes back and says we make...