Buffalo Wild Wings — Restaurant in Orange

11-11-24 This whole experience was a great disappointment... 😞 I will not be returning...

I ordered 10 wings fries and a beer. The boneless wings were dry and tasted sour like the meat as spoiled, I could only eat one, and was on the toilet within 20 minutes after eating it, (that should explain the sour taste) the fries were just barley OK, the only thing that was good was the beer And that came from a bottle... but the slice of lime that came with my beer must have 3 to 4 days old, I mean it was totally dried out and I wasn't offered a frosty mug, I had to go find the waitress to ask for a mug. I don't think the waitress new what the responsibilities of her job were. 🤔 The service was very slow and not at all attentive to the customers needs which is important for positive customer experience. There was only one employee to cover the bar and entire restaurant serving area, And only one employee working in the kitchen, like I said the service was very slow, there were 12 people waiting to be seated with tons of open seats but no employees available to seat or wait on these customers. 🙄 This dinning experience was Anything But satisfying or positive, I will not be coming back... I paid in cash and received 14 one dollar bills for change, when I asked for larger bills the waitress said the restaurant cash registers only had one dollar bills (NOT VERY CONVINCINGLY) it seems to me the waitress was not trying to provide good customer service, nor was interested in creating a positive customer experience. 😑 Like I said earlier I won't be coming back and I will share my negative experiences with my friends and family to ensure they do not, have a similar experience. Besides I cook far superior wings than Buffalo Wild Wings ever could or does. If you want superior wings I mean really good wings, you know what I mean real bone-in Buffalo wings, then go to The Capri Bar and Grill on Katella avenue. Their wings are the best I've tasted outside of Buffalo New York. The wings are fat and jucy and cooked nice and crispy 😋 and the fries are to die for, oh yeah the Beer is ice cold and delicious. Well worth the visit. Tell them Smokey Fred sent you 😊SmokeyFredsays 😉 Follow me on Instagram at...

This is our second time at this location in Orange, Ca. BOTH times we left without eating...the first time, there was a long wait due to sports playing...myself and another guest noticed that the employees were taking their friends to the open tables even though they had arrived after us so I spoke with get manager who didnt care and I left. This time, I came at dinner time with my kids and for one, I stood up front at the desk for 3 mins before being greeted and put on the list for a table...was told it was a 20 min wait but we got seated sooner which was cool...once we are seated, we ordered our drinks and asked for straws, the waiter named JJ didnt have straws on him so asked us to hold on and he would be back.

He never came back. He walked past us numerous times and never gave us the straws. Never acknowledged us. He kept servicing other tables around us. I asked another employee for my straws and got them. Eventually he came back to take our order (without straws)....he asked if we were ready to order and I kindly said yes we have been ready. He LAUGHED. No apology for the wait or anything...then we put our order in, I still had my manners saying please and thank you even though I was very irritated. ..now here comes another long wait and then the manager named Kat came to us and told us that the waiter LOST OUR ORDER!! WOW. She wanted to take our order again and comp the meal but by then we didnt want to wait any longer. Our kids are hungry for dinner...we also felt like we couldn't trust to eat the food there after all that so we left..again, without eating. This location is a JOKE! The employees are trashy with bad attitudes. No professionalism AT ALL. They are all just friends and go there to hang out and dont care about the job. U can tell the manager let's them get away with that. No smiles, no greetings, no service and no care to apologize. We wont go back again. Just a heads up, you shouldn't either. This is the one at the Orange...

0 stars if I could!!!

We have noticed this place going down hill for a long time, but gave it the benefit of the doubt since my 9 year old wanted to go for her bday today! We were a party of 13! (7 kids 6 adults) we were told 20-25 minute wait! They asked if outside was fine it was dead outside so we said yes! (I know it's just an estimate) we waited and waited and waited! 45 minutes passed we asked the guy hostess "how much longer what is going on" he replied with "we are waiting on the server to get here" (like for work? At 730pm okkkk)...fine! Waited another 20 minutes we asked again "bro so what's the hold up, what about your waiter or what are we waiting for"...his reply "we are waiting for my manager to approve it" we said "approve what??" And he walked away to "find her" comes back 10 min later finally says okay we can sit you! (By this time our kids are starving we all are) he sits us outside i ask for a high chair brings it out! All of a sudden manager comes out (very unprofessional and rude) says "okay so as of now we are refusing service because you were cussing out our hostess" 😮😮😮😮...."we were like whatttttt no never at any point did we cuss him out"... she says "well I don't know I'm behind my crew and that is what they are saying"...she goes on to state that they r under age and we should not be rude and cuss them out!....again we said "we have 7 starving kids one 9 year old looking forward to her bday dinner here we would not cuss in front of them"...we told her what the hostess said about the waiter and about her approving it but she ignored it said he never went looking for her....but anyway after all that loss time we had to walk away starving! I honestly just think they r so unprofessional, so understaffed, not trained well they did not want to deal with a big party! This place has to get demolished as well! Very...