Panera Bread — Restaurant in Orange

What is going on at your Orange Panera? I go mostly to your this store. Upon entering it seems vacant and dirty. The manager acts and dresses unprofessionally. The staff just aren't into their jobs. They should be thankful to work anywhere. I ordered a salad to go and they popped the bread in the bag without a sleeve to put it in. Maybe you don't realize these bags are sitting around and could be a host to roaches if not in the store then the warehouse. The store environment is not warm and welcoming. Right away I got a feeling that there is something wrong happening and the staff has zero enthusiasm. The bakery display area is a true disaster. The first Panera I ever went to was located in Cranberry Township, Pittsburgh, PA. You need to learn from them what a warm welcoming store is like. Their bakery section just pulls you in.They have various sized baskets and the various pastries sitting on beautiful white paper doilies to create an effective eye catching display. Their bakery goods are kept replenished and they look abundant,fresh and delicious.Orange has hardly any bakery goods.What they have looks dried out,very few and old.They appear to be slapped on the steel counter and it looks very unappealing. The baked goods looked old with crumbs all over the counter. I'd never buy baked goods there.Why spend my money on dried out baked goods on an unclean counter? Come on guys you know that the bakery area is there to bring in revenue. You have to be losing a lot in that Orange store. And I can say many of your O. C. stores bakery areas are very much lacking. Few baked goods,unattractively arranged and ugly dried out products. Good...

Panera bread advertised their new flatbread pizza. I was excited. So off I go and ordered their cheese flatbread pizza. Well when I opened the box I was at first pleased with the look but then I noticed something, where is the sauce. Pizza is dough sauce and cheese. This was dough and cheese, that’s it. They sold me cheesy flatbread not cheesy pizza. At 8 dollars I got flatbread with melted cheese. I’m confused. The servers all had t shirts on that mentioned the new pizza, the crust is good! They said. No, the crust was bad. This isn’t pizza it’s cheesy bread . I admit the cheese was tasty but where’s the sauce. Well, off I go with my endless search for a pie as we call them in New York with a flavor and taste and hopefully some sauce. Panera Bread , you lost me as a patron again. Come up with a pizza with some sauce and maybe...

Never go back this store! Horrible management team and customer service. They said they do delivery online, but they don't hold on the responsibility for the whole order fulfillment. They don't contact you if there's no driver pickup and deliver your order, when you eventually find out your order has not been arrived, and tried to contact them, they blame you did not contact the delivery company, hello?! I never got any information regarding delivery, who am I supposed to contact with? Their manager is super rude and impatient, no apologize, just want you to cancel the order, and quote his word "we can refund and treat this never happened". I never see a big food store manager has such amazing...