Dunkin' — Restaurant in Orange

The worst experience you can get is right at this DD location. Horrible service. The staff don't seem to care at all. Walked in to this place this morning, waited for about 10 minutes for someone to take my order. Mind you that I was the only one there, no other customers except 3 cars on the Drive Thru. 3 staffers working, and no one could get my order. After 10 minutes waiting, a man entered the place and one of the staffers immediately started chatting with him, and took his order from the pick-up side NOT from the side where customers place their order. I didn't say anything as I thought someone might come and get my order after they serve the special man who didn't have to wait for his tea. Unfortunately, no one cares, they can be heard in the back laughing. I had no choice but leave the place after spending all that time in there without getting my meal. It's definitely not worth it spending money in a place where staff don't appreciate the customers, rather they expect the customer to put up with their attitude. I am not sure if the management even care about what people are saying in the reviews because it sounds like nothing is changing. I was there last week and the service is sucks, but I went a gain this morning, but it looks like this is how they operate. It is a part of their training. DD corporate should look into this kind of customer service provided by this location or D'Andrea Group. It is...

Unfortunately, my recent experiences at this location have been consistently disappointing. The staff often appear disengaged and unwelcoming, which creates an uncomfortable atmosphere for customers. While I understand that everyone can have off days, the recurring issues suggest a deeper concern with overall staff morale and professionalism. Additionally, there have been frequent errors with orders, and on more than one occasion, I’ve overheard loud disagreements among employees even while going through the drive-thru. This lack of cohesion and customer service is not only unprofessional but also reflects poorly on the management. I truly hope leadership takes steps to address these concerns and foster a more positive and efficient...

I pulled up to the drive-thru and asked for a medium regular and glazed munchkins. The owner of the establishment repeated the order back to me but with a hot chocolate instead of a coffee. AGAIN!! I repeated the order back to her and began Yelling the order back to me. I then told her that I’ll take my money elsewhere and she stated “I don’t care take it somewhere else”. This is the most ghetto and unprofessional dunking donut there is. Please DO NOT GIVE THEM BUSINESS. In the past, I have had multiple encounter with the employees and they are all ghetto.they can never get your order right. Please take your business to the Boston Post Road dunking, Orange Ct. super nice and the...