Abby's Legendary Pizza — Restaurant in Oregon City

UPDATE: To their credit, I was contacted by Abbys following my rather pithy review a few weeks ago. We discussed what happened, and they concluded that the servers simply forgot to apply the 25% discount coupon I had presented. Fair enough - mistakes do happen. We will give them another shot.

And thank you for the discount on a future pizza! I feel redeemed. I do look forward to that pizza!

And my wife is delighted that Abbys is back on our go-to list.

April 4, 2024

I am VERY unhappy about our experience at Abbys in Oregon City last night.

I chose it for dinner for our anniversary as it has been my wife's favorite for nearly 60 years. We ordered a half&half pizza and a pitcher of beer (expecting to buy a second pitcher. After all, we were celebrating!)

Knowing that Abbys prices have been rising for years, I was prepared for a bigger bill. But I had a 25% loyalty coupon they had emailed me a day earlier, so I figured I had enough cash. I gave them the coupon, walked into the bar to get the beer and got the bill. $53.60!

I did NOT have sufficient cash, so I used a credit card. I asked for a detailed bill so I could reconcile it to my expectation, but was told they could not retrieve it.

Trying to salvage the anniversary celebration, I let it go.

Until now.

Abbys, you are no longer on my "go-to" list. Ever since the business was sold a few years ago, it's been going downhill, with ever-higher prices and ever-poorer service. And to us, the restaurant was uncomfortably cold last night (earning it the 3 star rating on atmosphere).

To the leadership - you'd better resolve these...

I’m a food delivery driver and had a subpar experience here. I had two orders at the same time at this location- one was done when I got there (which is great)… and one was not. I then had to wait 40 minutes for my second order. I am not over exaggerating. I’ve been doing food deliveries for a very long time and have never had to wait that long, not even close. The entire staff was more concerned with side work and we’re all making jokes and complaining about how they received orders when they have to close in an hour. And the one that was done when I first arrived was completely cold and stale. Then, I noticed the girl in the front was putting every other customers’ orders in the heater except mine because it was a delivery service order so I guess they don’t care if it’s sent out cold? Even though they should considering that I’m driving it to one of their “valued” customers. I think they need to have a talk with the staff about how delivery services such as Doordash, Uber Eats, Grubhub, etc. matter...

Upset with my experience. Placed an order online and at checkout the site would not accept my card so I had to call the restaurant and order. I mentioned that the total was deducted from my bank for the online order but the restaurant stated they could not see the order so I placed another order over the phone, I ordered 3 pizzas with a side of ranch, one hour later the pizzas were delivered without ranch. Both orders were then deducted from my bank both over $80.00 each. I called the restaurant to ask for the missing ranch and they stated they would send a driver back to drop it off. The driver never returned with the ranch and I've paid for both the online order and called -in order. The only reason we insisted on Abby's was because we were honoring our father who passed away on this day and this was his favorite. This experience added unnecessary stress to an already sad day. Very unfortunate. I hope to receive a refund for the online order that was not...