I visited this place last night and had a wonderful experienceāthe lady on shift was warm, friendly, and welcoming. She made me feel comfortable and appreciated, which is why I decided to return again around 2am on 4/15/25.
Unfortunately, my second visit was completely different. The woman working today - a skinny older ladyā was shockingly rude and dismissive. I genuinely felt targeted and mistreated, possibly even discriminated against. Her hostility was completely unprovoked and deeply unsettling.
Despite having only had one Jack and Coke at a nearby sports bar, she accused me of āsmelling like liquorā and refused service, as though that alone justified treating me with disrespect. She also aggressively argued that I hadnāt been there the night before, despite me spending a good amount on their machines. The way she singled me out and raised her voice felt humiliating, especially compared to how courteously she treated others.
Itās disheartening that one personās behavior could completely ruin an otherwise great experience. I sincerely hope management reviews the footage from that today. Kudos to the lovely lady from my first visitāyou were the reason I came back. But I canāt give five stars after being treated so poorly the second time.
Why work in hospitality with no ethics or a good code of conduct? Be a decent human being and channel that hatefulness to something positive, it looks pathetic and as ugly on you! Nkt. Better yet seek therapy. Ruined my beautiful day, and me ever coming back to what was my...
Ā Ā Ā Read moreNothing like being approached by an employee while sitting in my car on a conference call and being told that if Iām not gonna come inside, I need to move along because Iām bad for business just sitting in the parking lot. This is after I just spent two hours inside spending a couple hundred dollars and leaving a nice tip. Also I drive an almost new Chevy SUV, donāt smoke, donāt drink, donāt do anything Faulty just sitting in my truck, minding my business on a phone call. The employee of course had to approach me when there was about five other people standing outside with her. Tried to make me look like an idiot in front of everyone. She approached me a second time a couple minutes later, making threats to cause trouble for me. If I donāt leave the parking lot. What a joke Iāve always enjoyed coming here, but Iāll never come here again now. How rude and...
Ā Ā Ā Read more*Delightful, hospitable, warm; three words that best describe the lady working the counter last night.
*Loved the atmosphere and her attitude had everything to do with it.
I'm curious who the genius is that's responsible for hiring that Erika girl (I think that was her name). I can't recall a time I've seen 'customer service' performed as well as she does it.
I've been coming here off and on now for years and have felt generally neutral about the joint; having neither good nor bad things to say about the place, until tonight. Ergo, recommending your establishment will come with ease now and I look forward for opportunities to do just...
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