Five Guys — Restaurant in Lake Oswego

Very disgusted and disappointed in the food and service I received this weekend.

Shame on you Five Guys for serving me an uncooked burger, then having all the crew members ask me the same question, did you ask for it that way? Umm no! That's why I am bringing it to your attention! Where is your manager? Finally after 3-4 crew go back to get her, she comes out. She completely lays forward on the counter and says "I will just make you a new one, that is fully cooked". I said that is not the point, it should've been cooked completely the first time. I never specified in my order that I wanted a half raw burger. I told her you should really make sure your burgers are cooked or someone will get sick and you will have bigger problems. Then she looks at me says well I am sorry and goes back to her office or wherever and doesn't come back out. My mother and I left at that point appalled by the lack of customer service. On a 2nd note: Why is the manager just hanging out in the back, while she has crew members acting like fools, making high pitch squeling noises, gestures and jokes where the whole restaurant can hear. This location used to be good, it has really gone to the dumps.

No customer service skills at all, one crew member was stocking cups by the soda machine when we were getting our drinks. I was talking with my Mother, this gal chimes in and says "oh did you just say, pain in my butt" to my mother. We looked at her oddly, Then she goes further to say "I like pains in my butt" and then runs behind the counter giggling. Who hired that crew member? Was she trained? Obviously not in customer service. I have never had bad service like this at Milwaukie Five guys, but all I can say is WOW!!! I understand people need jobs, but there are some serious issues with this Location. I will not...

Simple menu, real FOOD. I love the stacks of potatoes in the dining area, storage for later use to make French fries(?), and the FREE roasted peanuts on offer to munch while your food is prepared.

The fries🍟are carefully watched in the fryer by a human, not a timer, and are so yummy! Just like you'd make at home - without the nastiness of frying smell lingering in your house for a week...😏 This does,however, mean that the cooking is a (tiny) bit more more art than science, but that little bit of occasional non-uniformity makes these fries all the more like homemade. The portion sizes are GENEROUS.

The burgers are yummy too! The best thing is the meat quality, and the assortment of condiments and customization is limited only by your imagination.🍔

The milkshakes. OH MY GOOOOODNESS. I would consume then every day, several probably, if they were zero-calorie. Sadly, that is the one thing that keeps them from being 100% perfect. 🤩

Customer service and cleanliness: Kudos to the management and crew for excellence in both! 🥇

I mostly buy fries and a milkshake as an afternoon snack, only occasionally having a full meal. Probably because I'm too full for a burger...

I had an amazing dinner with my son .We were planning hod 40th Birthday?! Can't believe I look having a 40 year !! Lol The food was Top Notch friends!! As your official guide girl , I check out the business that you might be using and I give you the best places for you to try!! We have a brand new amazing Tanning Salon. "Newberg Tanning Salon" across from Walgreens, behind Ace Hardware. "Julie", the owner is an absolute treasure. She is one of those people who you feel as though you've Known her the minute you meet. I went to FIVE GUYS for lunch today. 6-16-22 The $9 Burgers, $5 Grill Cheese? I decided to order the Grilled Cheese thinking this must be an amazing Grill Cheese? It was served in a brown paper bag, it was smaller than my hand!!?? And I have small hands!! I do not recommend Five Guys due to the extremely expensive amazingly limited Menu! Sincerely, Your Official Guide...