Ivie Juice Bar — Restaurant in Orem

The issue I have is with the unethical practices that Ivie's has in charging credit card fees on debit card purchases. Not only do they charge the fees back to the customer, they fail to disclose this fact before charging the customer, which is illegal.

The federal law states that not only must this practice be clearly disclosed, they must also itemize the charge on the receipt, neither of which they currently do. Also, the law only allows for Credit Cards (not Debit Cards - even if run as credit) to be charged the fee, which I've only used a Debit Card and still been charged.

It is sad that any business would have the practice to pass on fees to the customer. It's the cost of doing business. it's your cost not mine, raise your prices if you must.

EDIT: Our Debit Card was taken over the phone. I was told the amount of $125.79 before asking for the card number by Alexis. The actual charge was $129.66.

In Response to the Owner: Your small Muli-Million Dollar family business lacks any kind of personal touch or customer service. Maybe you are the lowest price around, but I'm guessing you can only say that because you charge the extra fees that aren't taken into consideration when you make that claim. Your employees are not properly trained on your policies as non of them could explain the issue other than "the machine just does that". As to your claim of "Plenty of companies say cash..." I haven't carried cash in years and have yet to find a place that wouldn't take my card. With thousands of CC transactions I've made over the last couple years, Ivie's is the first company I've run across...

Pretty bummed because I’ve been going to Ivie for years, but had a not-so-great experience tonight and I won’t be going back. My sister and I bought a bowl to share and realized after purchasing that she had been feeling a little sick that day. Not wanting to get me sick, we decided we’d just split the bowl and use our own spoons/bowls to be safe. I asked one of the workers for an extra cup and mid question she walked away from me. She realized I was asking her something and came back but looked at me like she didn’t know what an “extra bowl” meant when I asked. I sat back down and the older woman who works there (I think owner) came out with 3 small water cups and put them on the table. I said “oh I’d like a bowl so we can split it!” And she looked at me and said “well that costs more so if you want to pay for it I’ll give you one.” Never in my life have I been so caught off guard by the service somewhere. Or I guess lack thereof. At that point I would have just hoped she would give a bowl and nicely let me know that next time they charge to split the bowls. She wasn’t kind about it. Like I said, I won’t...

I had to travel to Orem for work from salt lake. After finishing the service call I decided I wanted to have Açaí bowl for breakfast. To my delight I found that there was an Ivie Juice bar right near me. I usually stop into the South Jordan location as it's the closest to my house and they always do a good job at that location so decided to try the Orem location. I walked in and was warmly welcomed by one of the employees. I ordered the Kimball bowl to go and they started preparing it right away. I took a seat to wait for the order and as I was waiting one of the staff asked what music I'd like to listen to while I wait. I of course chose Bob Marley. As the music started I instantly felt at home at this establishment and had a nice chat with the employee and/or manager. The bowl came out full and looked delicious. Tasted great too! What a great experience and I'll make a point of stopping here again when I have the opportunity....