Starbucks — Restaurant in Orem

I recently had the pleasure of experiencing top-tier customer service from Jo and Tyler, and I must say it was truly outstanding. From start to finish, their professionalism and dedication were evident in every interaction.

Jo and Tyler were incredibly attentive and responsive, always going above and beyond to address my needs and concerns. They listened carefully to my questions and provided thorough, personalized solutions that exceeded my expectations.

What truly set Jo and Tyler apart was their genuine warmth and friendliness. Despite their exceptional skills, they remained approachable and made me feel valued as a customer. Their positive attitude and willingness to help created a pleasant and memorable experience.

Overall, Jo and Tyler provided a level of customer service that was second to none. Their professionalism, expertise, and genuine care for their customers make them an invaluable asset to any organization. I highly recommend their services and look forward to interacting with them again...

Just had the WORST EXPERIENCE! I ordered a Pumpkin Spice Steamer on doordash, incase anyone isnt aware steamers are typically HOT. What i RECEIVED was some drink over ice, clearly not what i ordered. I also had coffee in my drink, even though the pumpkin spice cream steamer is coffee free. This is DANGEROUS as I avoid caffeine, it interacts with my medication.

I couldn’t get a refund on doordash for some reason so I called the store and asked for a manager, to see if they could speak to doordash via their storefront tools.

I spoke to shift lead MADDY HARDY (not sure on spelling) who told me 1. There was nothing she could do, which is fine. I then asked if she could have a manager call me back, and she told me no, the manager MIGHT be in around one PM, and I could just try calling then. SERIOUSLY? you guys mess up My order that i PAID FOR and you cant even have the manager give me a call back? You expect me to play phone tag? Do not order at this Starbucks. The others in the area have always...

I had an unfortunate experience today due to lack of customer service and a clear lack of initiative from the staff. I visited the store with a coupon on my phone, which was valid for use today until 6 PM. However, when I approached an employee for assistance on how to use it, I was incorrectly informed that the coupon was only good for Friday.

Even after I showed the coupon to the employee, which clearly stated the correct date and time, she remained unhelpful. Despite my attempts to explain that I would like to use it as the coupon was expiring today, her response was merely a nonchalant "sorry." She seemed disinterested from the start and did not make any effort to resolve the issue.

This experience left me disappointed with the service provided, as it seemed the staff was not trained to handle such situations nor inclined to assist customers adequately. This is my second visit at this location this week and I am not impressed. There seems to be a high turnover in staff at this location. I...