BJ's Restaurant & Brewhouse — Restaurant in Orland Township

It's busy on a Friday night so you figure that it's a good place to dine! Hmm. The wait was about 30 minutes, to be expected. The place is bustling! Lots of chatter and general noise. Not the time you'd go, if you want to have a relaxed conversation. I almost had to yell to be heard. The atmosphere is much like a Friday's or Hooters. Plenty of large TV screens. It would be a good place to watch a game. We ordered the Avocado Rolls as an appetizer. They came hot and ready in less than 10 minutes and they were good! So quick in fact, that our waitress had not taken our order. The food didn't take long, but I was very disappointed with my choice. I chose the Strawberry Fields salad. It had chicken breast that was slightly dry but seasoned. It had about five strategically placed pieces of strawberry. Together these pieces may have equalled one strawberry! It had four or five segments of mandarin orange. It had blue cheese crumbles that together did not equal a whole teaspoon. Lastly, it had a whole bag of spring mix lettuce. It was supposed to have a vinaigrette dressing of which I tasted none and had to ask for some on the side. My two dining companions ordered hamburgers with fries and their orders were not hot! Very underwhelming to say the least. I can say that at least the restroom was clean. Our waitress was nice, she gave us an ample amount of attention considering that it was very busy. It was an okay place but today people are looking for value for their money. The salad was nearly eighteen dollars and I paid for a bag of lettuce and toppings that did not equal one quarter of a cup! Scandalous! I don't feel the need to go back there. Perhaps on a day when it's not so busy. It might be a little better... but for now, thanks. BUT... no thanks.

Update: I received a note and a chance to try the food again from customer service generated by my review. I love that great customer service. I visited the same location, this time on Saturday afternoon. Our server Prince, was awesome. Present, pleasant and knowledgeable. I couldn't pass up the avocado rolls, they didn't disappoint! I ordered the salmon with roasted veggies and potatoes. It was ok. I wasn't wowed in any way, but it was tasty and worth the price tag. I have changed my mind about BJ's. I will visit again. You can't please everyone's tastebuds, but value is important. Customer service turned a "D" into a 'B+' Way...

Saturday was my second poor experience and this time what I thought it would be a quick in and out took forever! BJS PLEASE LISTEN LOUD AND CLEAR Even the donation process was a challenge your rewards and promotions need to be clear and include any restrictions in the emails you send. My first poor experience dining in was a girl's day and her first time dining and it wasn't a pleasant one. I assured my guest that it may be an off day or just a server having a bad day and left it at that. I chose to dine in for the double rewards offer sent but they were never put in or added to the account later. The server told me write my phone number on the receipt and nothing days and now months later. Now this past Saturday really let me down. My cousin never asks for anything and asked for a Pizookie. I didn't even tell her I was getting it but the experience was terrible. That was the only thing I came in for and due to rewards and promotions there is always an issue. There is nothing on the rewards or email stating you have to spend the amount of the reward or more or you can't use it. Everyone assisting at the time didn't understand either and a manager came over loud saying I can't give you rewards back which no one ever asked her to. I just wanted to use them for the dessert as the email even stated everyone deserves a little joy maybe even a pizookie and the exclusions just state no cashback. If the amount has to be met at the threshhold just state that or offer the Pizookie Flight. The process itself just took much longer just to do something so simple and the delivery was poor in explaining the process. Don't assume someone is trying to get anything back or even imply. One positive was the cashier Cam he remained calm and didn't panic even though he wasn't familiar with the process or need an override from the manager. He held his compusure and smiled. The manager was very cold and didn't apologize just loud and making assumptions. Just make the terms and conditions clear on the emails and the process won't be anything like what I...

Boyfriend & I wanted to try something new & stopped in 2 days ago. Building looks great, interior looks great with a brewery/sports bar vibe so we had high hopes especially with their 4.3 star google rating. However, our experience with the food & drinks was very poor. The only thing I enjoyed was my berry hard cider. Boyfriend sampled 3 beers & didnt enjoy any of them but settled on a particular one for our stay. He ordered his second beer & it came out with a bunch of stuff floating in it that we could not identify & he didn't notice until half way through it. We got the chili potstickers as an appetizer, I got a flatbread with chicken, bacon, avocado, tomatos & a ranch sauce, boyfriend got surf n turf with mashed potatoes & asparagus. The potstickers took a good 20 minutes to come out & were cold, soggy & flavorless even with the chili sauce. The chicken on my flat bread looked slightly undercooked but was also hard like it had been sitting under a heat lamp for far too long. Asparagus tasted like soap, ordered the steak medium rare & came out extremely rare & cold. We opted to not have them "throw it back on the grill" like they offered because by this point we were so disappointed & dissatisfied that we just wanted the check & to leave. Neither of us ate more than a couple bites of our meals, but we did finish the potsticker app. Manager took the beer with the floaters off our bill, 50% off the potstickers, 25% off the surf n turf & gave us a $25 complimentary card to come back because "they didn't want this experience to leave a bad taste in our mouth"..gift card is now in the garbage as we both experienced food poising like symptoms the entire next day. We thoroughly enjoyed our waitress Toni & hope to run into her at a different establishment some day. We cannot in good conscious recommend this restaurant & wish I would have taken pictures while...