Portillo's Orland Park — Restaurant in Orland Township

Portillo‘s is always our go to for large events for catering. We have spent thousands and thousands of dollars on their food over the years and this is our first experience using the Orland Park location as it is closer to home. We will never order food for from this location again. They do not care about the quality of food you just spent several hundreds of dollars on and they do not care to remedy the problem. Mary ,the manager did not offer to refund nor did she offer to have fresh items delivered. She said that if I wanted to not serve the extremely stale rolls they gave me five full bags of for my order, that I would have to come get them my myself . I’ve had Portillo’s enough times to know these rolls were stale on top of the fact we had one extremely fresh bag, but five out of six bags were not edible . I said, “So that is your decision as a manager ; you gave us unfresh food and you won’t deliver rolls “. ? And Mary she said yes. She would not deliver them because she said I picked up the order myself. Do not get your catering...

Ordered in drive thru and the staff were very friendly. Spent 30 dollars for a cheeseburger, chili cheese dog large cheese fry and a breaded chicken sandwich and a large coke easy ice. The fries were half filled. If I’m paying for a large fry I expect a large fry. The bottom bun of the cheeseburger was soggy and inedible. As if it were sitting in the steam tray for hours. My large Coke was also wrong they gave me Dr Pepper. And I ordered easy ice because they always over fill it with ice because that’s how corporate saves money on syrup. this time they literally put about 5 ice cubes. Now I see why this location has 3.3 stars. I was in the fast food industry for 13 years. And if was the boh manager or the expo employee I’d never let food go out like that. You should be ashamed of yourself and your management at this location. Guess we will start...

⭐️⭐️⭐️⭐️ Delicious Food, Classic Vibes, Just a Bit Crowded

Portillo’s in Orland Park is always a go-to spot when I’m craving a good Chicago-style hot dog or Italian beef. The food is consistently delicious—fresh, flavorful, and served hot. Their chocolate cake shake is worth every calorie.

The restaurant has a fun, nostalgic atmosphere with plenty of seating, and service is usually pretty quick even when they’re busy. I’ve always had positive interactions with the staff—they’re friendly and seem to handle the rush well.

The only reason I’m giving 4 stars instead of 5 is because it gets really crowded during lunch and dinner hours, both inside and in the drive-thru. Parking can also be a bit hectic at times. But honestly, the food makes it worth the wait.

Highly recommend if you’re in the area and want that classic...