Neveyah Sushi & Thai Restaurant — Restaurant in Orlando

One star because I didn't even get to try their food. I placed an order with them through UberEats at 9:58pm which was accepted and said that it was being prepared on the app. Twenty minutes or so later I get a call from the delivery driver who is telling me that the restaurant is not going to prepare my meal because they are closed and that I placed my order after closing. Now this is where I fail to understand how a place of business is so easy to pass blame to their customer.

1. My order was placed at 9:58, the app would not have let me order if you were closed as the app tells you when something is closed, even if you already have their items in your cart.

2. Over 20 minutes passed and neither I nor Uber were contacted by ANYONE from the restaurant regarding this "issue". Instead my time, and the time of the poor driver who tried to pick up the order, was wasted.

3. And to be technical, the restaurant doesn't close till 10:00. Normally I wouldn't be so upset about something like this but any other restaurant would have taken appropriate measures to not waste my time as a customer.

So basically my warning to others is don't bother ordering with them on UberEats.

And I personally won't be dining here, online...

I work next door. I am usually a skeptic when it comes to thai & sushi restaurants simply because I cannot eat anything spicy/hot. I'd love to but my stomach would kill me. I tried the California roll first. That was epic. few days later I decided to try the eel roll. I'm particularly picky on the eel roll simply because I am sensitive to soft textured food but as with the California roll. This was AMAZING! The sweet & Sour (in this case chicken) is my usual lunch dish. It's like cheez-its, you just cant take one bite, it is probably one of the few dishes i finish completely. Today I tried the ribs and shrimp tempura per one of the waitresses recommendation. Out of this world! The staff is amazing, They are always friendly even when i'm just going in for a cup of ice ( they have become accustomed to my odd request of just ice) I never have to wait more than 15 min for my food sometimes 20 or 30 but it is usually during a busy lunch hour which i do not mind since it is right around the corner anyway. I've told everyone about this place and can't wait to come visit on a day off so i can actually sit and enjoy...

I don't normally write reviews but this was by far the worst upscale place I've went to.The ambiance is real nice. The offer indoor and outdoor seating. It's rated high but reason for my low rating is the poor food quality and customer service. Me and my wife ordered take out panaang duck and sushi. They said it would be ready in 15 mins. We got there in 25 and still had to wait. We eat sushi and thai food all the time. The duck was clumps of flour , the panaang was bland and the fry rice was burnt. The sushi tasted like it was rolled earlier and wasn't fresh. It was pricey. I didn't eat the food. We contacted management and told them. The manager said to call back. We did and spoke to the owner Ling. The manager apologized about the service but she didn't. She said the only thing she can do is offer 15% off dine in. We needed a refund, not 15% off food we didn't enjoy. I declined. She told me that's, that she can't help me, and hang up the phone. I would not recommend to anyone. The dine in food might be better but the takeout is 0. The customer...