Today was probably my 5th time coming to milkhouse. I enjoy coming here because the atmosphere is great, food is always delicious and of course Kelly’s is great too.
The service has been not so great the past few times I’ve been and especially today. We went around 1pm, it wasn’t busy at all but our server seemed to be working pretty slow. We waited about 10-15 minutes for our alcoholic beverages and the only reason it was brought to our table was because I asked our server to get it.. the bartender also seemed overwhelmed/rude when I asked about our drinks sitting at the well.
The food came it was delicious, and the drinks that we got were great as well. When we were finished I asked for our checks and instead of giving us time to look over the check he asked for our payment. I felt rushed to grab my card while I was sitting enjoying the rest of my food and talking to my friends. (They also felt rushed too.)
This time the service was definitely not where it needed to be which is a shame because I genuinely like coming here and brought my friends to this spot specifically to put them onto some selections food and drinks. Which they weren’t disappointed about that but they were definitely disappointed at the service especially for how...
Read moreHORRIBLE customer service. No one says hello ever. To get help to order anything feels more like an inconvenience. It was maybe an hour after they opened. The last visit before was the exact same. They ignore you on purpose and are always behind or out of one random something. On a slow day they will still go out of their way to ignore you unless you know them. The prices keep going up but the food is still the same. (Not everyone eats chicken thigh or wants to spend 14 dollars on a smash burger!) The staff is either tired of working there or hate their job because it’s like this every time I’ve been there which is usually before they are even busy. I will never be back after my last experience. The staff is either hiding or on their phone or talking to one another. They don’t want to help. The place is lovely but the staff is just awful. Doing their job well or helping their customers first seems more like a chore than a job. The whole time I was there not a single person after was greeted and not a single person was checked on. You couldn’t pay me to spend money there anymore. Especially when you spend more than $30 a visit. Please take this review and review your staff. The guest aren’t there for your...
Read moreI’ve never had worse service in my life. The bartender forgot to put in our order. 40 minutes went by, and we had to chase her down for the check. Then she acted like she was doing us a favor by taking the food order off. We also explained (nicely) that we needed to leave. It took her ten minutes to get us our check, and we already had our card down. Instead of just taking our card when she finally got our check, she walked away to talk to people at the bar. We watched her the entire time. She was cleaning glasses and talking to this one group the entire time. She maybe put one other order in? I had to ask another server to check us out because our bartender never came back. I’ve never encountered a more rude bartender. From the moment we got there, she was rude. We got the menu, and I asked if it was the dinner menu. And she responded abruptly, "it’s on there!" Then after putting in our order, she comes back and says the burger I ordered was on the lunch menu. (Lol that’s why I asked). The people next to us were also mind blown at how terrible the service was. They said they felt like they were being pranked, and we...
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