I want to start by saying I’ve supported this artist/shop owner since January 2021, even going as far as recommending him to friends and family after moving out of the area for two years. So it’s disappointing that things ended this way.
I recently got a tattoo at this studio that was misspelled — despite me providing the correct spelling in both our DMs and on the waiver. While I won’t name the artist because I understand he made a genuine mistake, my issue ultimately became with the shop owner, Hector.
After the artist offered either to fix the tattoo or give a partial refund, I chose the refund because I no longer felt comfortable proceeding. I was refunded only $50 — just my deposit, not even the tip. When I brought the issue to Hector, I expected a responsible resolution, but instead he told me, “This is a mutual error,” and that “I should have double-checked the stencil and design.”
Despite my understanding that mistakes happen and my willingness to take partial responsibility, the response felt dismissive. I originally asked for only a partial refund ($150/$235), but was told “that would be a full refund,” which they then refused. Only after I mentioned getting the law involved, did Hector agree to return my full payment.
It’s unfortunate it had to reach that point, especially after years of loyalty and support. I hope this feedback encourages better accountability and customer care...
Read moreI had an exceptional experience with Martin at Stay Still Studio. His professionalism and understanding were amazing even when I changed my idea and appt time/date. Martin’s clean and organized station created a great welcoming space for me and I immediately felt like I was in great hands. Throughout the session, Martin’s attention to detail, steady soft hand, and commitment to excellence were evident. My tattoo is healing beautifully and reflects the quality of his craftsmanship. I’ll for sure come back for my future tatts, you can find him...
Read moreSSS is a great studio with very talented and knowledgeable artists! @reality___check___ always takes such good care of me, and has a such a fun style! This visit I brought my partner and best friends in for matching tattoos, and they all turned out so perfect! Thank you so much for making the art tattoo-friendly, but also hitting it with your own style, making it a truly special...
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