Wendy's — Restaurant in Orlando

This review will start out bad but it's going to end very well 👍

Last week I tried the Wendy's mobile app for the first time and let me tell you something it's the most complicated mobile app of any fast food restaurant out there.. I tried to place a to-go order to be picked up at the drive-thru at the Wendy's on Major Boulevard and it was a complete Fiasco.. and when I went in the manager was not helpful and could not straighten out the situation I was so irritated I promised myself I wouldn't go back to Wendy's..

But I am weak! LOL.. so today I attempted to use the app again this time it worked.. it charged my card.. and told me that the pickup location was right near me, at the Wendy's at The Mall at Millenia..

I pulled up to the drive-thru they had no record of my meal.. naturally right?! LOL she told me that sometimes the orders don't register immediately and if I wanted to I could come in.. it is an inconvenience but I did.. I'm so glad that I did.. this time the manager came over and I was all prepared to give him "what for?!"

You know what happened instead.. the same thing that should happen at every fast food restaurant.. he listened to me, verify the charges on my card.. and said no problem I'll take care of everything for you right now what do you want he got it for me and then even gave me a complementary beverage because you felt bad.. that's customer service.. that will make me come back to that store specifically.. I'm in the area all the time and because that manager was that nice they just got me back it's a customer when I potentially could have been lost..

I wish I had gotten his name because he impressed me so thoroughly that I wanted to make sure that I came home immediately to write a Google review.. but he did tell me he is from Morocco!

Wendy's if you're reading this Google review right now just know that that manager.. needs a raise, should be recognized, ancient trade all your managers to come through the doors!!

Great job Morocco Man!!! That whole situation could have gone all kinds of bad sideways but instead you saved the day 👍 thank you again...

If you’re looking for a fast-food spot that delivers on both quality and value, this Wendy’s is the place to go. From the moment I walked in, I noticed how clean and well-kept the restaurant was—tables were spotless, the floors looked freshly mopped, and even the condiment station was neatly organized. It’s always nice to step into a fast-food place that feels inviting rather than chaotic.

One of the best deals on the menu has to be the Biggie Bag. It’s easily one of the best values in fast food, offering a satisfying mix of a burger, nuggets, fries, and a drink at a great price. Whether you’re craving something filling without spending too much or just want a variety of flavors in one meal, the Biggie Bag is the way to go. The nuggets were crispy and hot, and they paired perfectly with Wendy’s sweet and sour sauce, which is honestly underrated. It has the perfect balance of tangy and sweet, making it a must-try if you haven’t already.

Service at this location was quick and friendly, with my order coming out fresh and exactly as requested. The fries were hot and crispy, and the burger tasted fresh, not like it had been sitting under a heat lamp.

Overall, this Wendy’s is a solid choice if you’re looking for good food, great deals, and a clean dining experience. Whether you’re grabbing a quick lunch or satisfying a late-night craving, you won’t be...

No No and No!! I waited a few days to post this, thinking I'd be less frustrated with the really poor (bordering on totally pathetic) service experience. Team member "Ms. Betty" was not only rude to multiple guests in succession, but it was a deliberate action. Had the meal not been paid in advance, I'd have quickly exited. She was beyond belief, and I fortunately captured the audio to share with corporate, as they have to ensure that future guests dont have to endure that. One person had warned of some safety concerns, and their comments were also ignored by several. The dining room was not clean, and the trash cans were overflowing. My meal (after they realized my original request was not made) was incorrect. When asked to tell them what I'd ordered, I handed Betty the printed receipt. Her third rude comment was, "Hey. I didn't say show me, i said tell me." Then she started in on the next person. Never again!! Can not recommend to others. They need some serious...