I placed an order on DoorDash and paid. Right after a gentlemen called me from Jimmy John on 4551 IL Oswego.., telling me “we don’t have a driver, not our issue.. you can pay again through us to have it delivered or come get it). I’m home sick and cannot go pick it up. I’ve never had a more rude encounter and he actually sounded racist as well. He refused to give me cooperates number and was dismissive and arrogant. He even hung up on me.. I will never order from Jimmy John again. He told me google corporates number. I will do as such. I’ve ordered on DoorDash a million times and I understand things happen but he handled me as the customer as if I was bothering him to simply ask, “why was I allowed to place the order for deliver on the app” I hope they hear the call and fire him. He said his name was Soren; I’m sure he lied. The call was around 6 pm; he’s TERRIBLE...
Read moreTerrible experience with this location. Sad to say. Because I love jimmy johns. I placed an order early this morning. Since I’m home with my 5 month old twins alone I chose to place an order with this location for delivery. The driver delivered my food and did not deliver my beverage. I asked that my money be returned for it and said it was ok that he forgot. Turns out when he got back to the store he said I told him he can keep it for a tip. This is the craziest experience I’ve had with a delivery. I wouldn’t recommend this place to anyone. When I called the store to have my money returned the employee did not know how to enter in refunds and said I could come in for the beverage. At this point I refuse to give them my business. Very...
Read moreI will not be going back to Jimmy John’s again! This is the 3rd bad experience with the Jimmy John’s located at 9th N Randall Rd. The staff is completely rude and when I spoke to the manager Alex he had the nerve to blame it on the fact that they work in a fast environment. As a customer that is unacceptable! I wouldn’t treat anyone the way they have treated my husband and I on several occasions now. They really need a lesson in customer service skills on a major level!!! WITHOUT YOUR CUSTOMERS YOU WOULDN’T HAVE A FAST ENVIRONMENT TO WORK IN!!! You might want to start treating your customers better! I’m disappointed that I even have to give one star in order to leave a review, because they don’t even...
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