Jimmy John's — Restaurant in Oswego Township

I placed an order on DoorDash and paid. Right after a gentlemen called me from Jimmy John on 4551 IL Oswego.., telling me “we don’t have a driver, not our issue.. you can pay again through us to have it delivered or come get it). I’m home sick and cannot go pick it up. I’ve never had a more rude encounter and he actually sounded racist as well. He refused to give me cooperates number and was dismissive and arrogant. He even hung up on me.. I will never order from Jimmy John again. He told me google corporates number. I will do as such. I’ve ordered on DoorDash a million times and I understand things happen but he handled me as the customer as if I was bothering him to simply ask, “why was I allowed to place the order for deliver on the app” I hope they hear the call and fire him. He said his name was Soren; I’m sure he lied. The call was around 6 pm; he’s TERRIBLE...

Terrible experience with this location. Sad to say. Because I love jimmy johns. I placed an order early this morning. Since I’m home with my 5 month old twins alone I chose to place an order with this location for delivery. The driver delivered my food and did not deliver my beverage. I asked that my money be returned for it and said it was ok that he forgot. Turns out when he got back to the store he said I told him he can keep it for a tip. This is the craziest experience I’ve had with a delivery. I wouldn’t recommend this place to anyone. When I called the store to have my money returned the employee did not know how to enter in refunds and said I could come in for the beverage. At this point I refuse to give them my business. Very...

I will not be going back to Jimmy John’s again! This is the 3rd bad experience with the Jimmy John’s located at 9th N Randall Rd. The staff is completely rude and when I spoke to the manager Alex he had the nerve to blame it on the fact that they work in a fast environment. As a customer that is unacceptable! I wouldn’t treat anyone the way they have treated my husband and I on several occasions now. They really need a lesson in customer service skills on a major level!!! WITHOUT YOUR CUSTOMERS YOU WOULDN’T HAVE A FAST ENVIRONMENT TO WORK IN!!! You might want to start treating your customers better! I’m disappointed that I even have to give one star in order to leave a review, because they don’t even...