Freddy's Frozen Custard & Steakburgers — Restaurant in Overland Park

Why do I pay $14 for undercooked fries and a burger covered in mustard? I visited Freddy’s through the drive through at the end of my day to have a nice meal for dinner. What I didn’t know is I would arrive home with cold, undercooked, soggy, unseasoned, under filled fries. The picture shows the exact amount of fries I was given, I have never experienced this before, especially not at Freddy’s. I was incredibly disappointed to pay $14 for my food to only receive less than half the amount of fries that comes in an order. I should know, I worked at a different Freddy’s location about 2 years ago. I ordered a double cheeseburger with cheese, ketchup, and mustard. There was no ketchup on my burger, but there was enough mustard to the point it was dripping off the burger. It was honestly inedible due to the overwhelming amount of mustard. The only good thing about my order was the peppermint Oreo shake, it’s lovely to have just a desert as a meal when I expected to have a whole dinner with actual food. Thanks...

The Reviews here are not so deserving, and I suspect that not all of them are real.

Customer Service here has really gone downhill in recent years. If you have any issues with your orders, you’ll be suspected of trying to Scam them. Fortunately, I was persistent in getting my money back for the unsatisfactory items that were sold to me in my order.

Suggestion: File a dispute with your bank if staff here refuses to refund you for any issues at this location. This way, the franchise cannot keep the money – and the funds will be Returned to you, respectively. And use your phone to take a snapshot of that receipt...

The District Manager (John) is not only Unprofessional and Insensitive in his approach to customer issues, but is also especially difficult to communicate with — which explains the poor customer service and grossly indecent staff hired to...

Burgers are good, and the Hawaiian delight concrete is wonderful... the problem is that Staff is inconsistent at best. No kidding, half of the time they get your order wrong, or simply forget to put things in the bags, or the in the burgers, what is worst is that 4 out of 5 times they mess my Hawaiian Delight... so now I really have to taste it before leaving, so no point to use the drive through because I normally have to go inside for them to fix it. For real, I even got this answer one time " I didn't put strawberries because I run out of them in the counter, getting the ones in the back takes too long". And that problem with the Staff is across the board in all the...