McDonald's — Restaurant in Overland

Unfortunately for me this McDonald's is close to my job as well as my home. I frequently visited the drive-thru to get breakfast for myself and my coworkers. Along with breakfast I would order chocolate chip cookies which from my previous McDonald's experience from other locations are hot when they are given to you and is what I was expecting at this location. The first time I ordered cookies here I didn't even get them. Paid for them but never got them. The next time I got them they were hard very hard. I still continued to go to that McDonald's as I didn't have any other options for McDonald's. I started to ask at the drive-thru if they would make the cookies fresh. They started making my cookies fresh. They would have me pull up they would bring out the cookies and they would be served with a horrible attitude but at least they were hot which is what I asked for. Just recently I purchased our order on my mobile app. And when I received my food at the window checked the cookies in the bag and ask the person at the window if they could please make them fresh that I wanted them to be hot. They had me pull up into the waiting spot. When the person brought me out my cooking she told me that they weren't going to make them fresh anymore. That they had an expiration date and then if I wanted them hot I could take him home and put them in the microwave. I'll never go back to that McDonald's but I don't just buy cookies there I've spent quite a bit of money there between my grandkids breakfast lunch dinner different days. There's one up the street from my house it's just not as close to my work. Just wanted to let you McDonald's employees know you're not doing anybody a favor by working there you're earning a paycheck. Do your job and stop with...

When I first arrived at the drive-thru, I was waiting a good ten minutes before anyone’s orders were being taken. At first, I was quite peeved that a fast food place was taking so long, but my frustration was quickly replaced with sympathy. When I pulled up to the second window to get my food, the same employee was preparing drinks, taking drive thru orders, running the cashier, and getting orders together. In complete disbelief, I asked the poor guy if he was being forced to work all by himself, as I was unable to see anybody else working behind him. He hesitantly informed me that he was currently the only employee working at this location for this week. Had I paid more attention and gotten his name, I would have called McDonald’s corporate and told them that he deserves a raise. Even though he was dealing with short-tempered customers and running the store single-handedly, he was in great spirits and very kind throughout our entire interaction. From a customer perspective, I am hesitant to continue to spend my money at a corporation who runs their staff this thinly. No wonder nobody wants to be employed here long… McDonalds, your employees deserve to be treated MUCH better...

I come in to the McDonald dreading the bad service I get everytime I come here Like having to waiting for my order to be taken because the employees are arguing . BUT NOT TONIGHT. For the first time in the 2 1/2 yrs coming here my visit was the best one ever. They have done away with all those rude kids and employees that were here just for a pay check . The new staff were very helpful and greeted me as soon as I walked in making me feel welcomed. I had to step back outside to see if I was in the right place. No yelling or employees counting down the clock or people just plain being rude . I'm loving the new vibe I think McDonald's got it right with getting rid of the old and replacing with the new . Keep up the great customer service . And thank God no more dirty looks when you walk in or employees that would make comments like why didnt you lock the doors so he wouldn't come in. Or the employees yelling and always cussing managers arguing with employees in the front or employees just leaving cause it was there time to go leaving me at the registR. Employees having a physical fight with another employee....