Schlotzsky's — Restaurant in Owasso

I have heard great things about their pizza and decided to order. The first time I ordered online, I got a lunch deal and they forgot the cookie and chips. An honest mistake. I didn’t worry about it. Ordered a second time the next week and they forgot them again. So that time I called and they replace the chips and cookies from both orders. Ordered a 3rd time, 2 flatbreads and they game me 1 flatbread and a sandwich. Not even a Sandwhich with the ingredients I ordered on my pizza. I called and complained and they offered to remake my pizzas. I waited 2 weeks and decided to call in for my remakes and once again they got it wrong. I asked for the chicken and avocado pizza with no red peppers. I got a chicken pizza with extra red pepper and no avocado. I ordered with a coworker and they messed up her order too this time. At this point I’ve given up on them and I won’t be ordering again. Their food is good but they can’t seem to fill orders correctly and that’s frustrating. They can’t even do it correctly when they know they’re making a remake because it was screwed up the first time. I know I could probably call again and they’d offer me another remake but at this point I don’t trust them to do it correctly and I don’t want to waste the food or go hungry because I can’t eat...

I do not live in Owasso but in Claremore. I looked online to make sure the store was open on Sunday, August 2nd and it showed opened until 9pm so I headed that way because my husband loves the deluxe sandwich so much and we always order a large so he can have half for dinner and half for lunch the next day. I get there at 5:12 go to the drive thru it was blocked off with orange cones and it looked like the speaker was missing I drove around the building and lights were on inside so I parked. I saw an employee come out to take the trash out. There were two cars in the parking lot which seemed a little odd because this store is generally busy. I put on my mask went to the door and it was locked. No note on the door or drive the drive thru window to say why they were not open or even to say closed. I went back to my car and called. No one answered the phone. I am very disappointed!! I drove 20 minutes one way to get this for my husband and wasn’t able too when everything I checked posted normal business hours. It leaves a person very uncertain on whether to believe if a business will be open or not. My husband was also disappointed also when I got home with chicken instead of his deluxe...

This place is ridiculous. I simply go here once every 3 or 4 months when my wife is craving dog poop wrapped in cat poop cause that's what they serve here. Everyime I go here they can never seem to get my order right. It's why I go to tulsa for food lol owasso, skiatook Collinsville.. the restaurants are the same. They stink. The people don't try anymore. Stay home make your own sandwiches. I use this place once every 3 or 4 months which is a shame considering i used to eat this place once a week. To many entitled white people in one town if you ask me. That's coming from a white person. It's like they don't want money. I'd be extremely upset as this business owner and I am no longer eating at this resturant. Making 7 places in Owasso I intentionally avoid...