Ordered exactly the same pizza I order in Davison almost every week, except I got mediums instead of larges. I ordered through the Domino's app, which I use every time I order. What I received was the worst looking pizza I've received in 40 years of ordering pizzas. It looked SO bad, I would have called the customer to make sure they actually wanted it - I ordered extra cheese and no mushrooms or green peppers and received on one half no sauce of any kind, mushrooms and green peppers and the steak all burned up on one half and the other half also had the items I removed and a scant amount of cheese. I mean, like I ordered light cheese. I was still charged for two extra toppings despite receiving half a handful of cheese on one half of the pizza.

So I assume that it's a simple error- the Davison store has never failed to remake a pizza and often calls when they want to be certain that a substitution will be okay or something. I call and a very young girl just kept telling me that the pizza was ordered that way. I literally just adjusted my customary order and why would I be charged for TWO EXTRA TOPPINGS and receive a pizza that I personally would have been embarrassed to send out the door? So I ask for the shift manager and she also insisted that the pizza was made as ordered. I could almost believe that except why charge for two extra toppings? And honestly, who wants a few ingredients thrown on a dry, bare pizza crust? She was just not going to budge.

I just gave up and did what she wanted and reordered. I spent almost $60 for two medium pizzas and a 2 liter of pop. My sister is dying of cancer and the Philadelphia Steak and Cheese pizza is the only thing that has sounded good to her in weeks. She was so worked up about me being ripped off that by the time the second pizza showed up, it took considerable coaxing to get her to settle down and enjoy it. I assumed it was a hassle, but Domino's would make it right.

I have contacted Customer Service via their online customer service link and haven't received even an acknowledgement response. Why offer an online customer service option if it's simply ignored? Sure, I can call, but really? I am at max capacity caring for a woman who can barely eat. If she gets a taste for anything, I jump on it. But she's out of luck if she wants Domino's from Owosso- almost SIXTY DOLLARS for two mediums and a 2 liter of soda. Zero customer service. Don't order pizza from Owosso. Davison? Fantastic customer service, pizza is always great, and they are very reliable. I am willing to cut folks some slack, especially on the weekends when they're super busy but there was no way on Earth I'd have given that first pizza to a customer without first confirming that they actually wanted what I'm told came through the app. It was truly an ugly pizza.