Oxford Doughnut Shoppe — Restaurant in Oxford Township

Disappointing Service and Poor Communication: I recently stopped by Oxford Donut Shoppe hoping to pick up some sweet treats for the kids at home. The shop looked charming, and I was excited to support a local spot. I walked in with a friend on my AirPods and even snapped her pictures of the delicious-looking donuts. When I asked the young man at the counter—Logan—how much a mixed dozen would cost, he told me $18. I said great and carefully picked out my selection. Once we got to the register, I proceeded with my phone to pay using tap, since I had left my wallet at home. That’s when Logan informed me they don’t accept Apple Pay. I mentioned I was using Android Pay, hoping it would lighten up the moment or even work, but he firmly said, “No tap.” There were no signs anywhere stating that tap pay wasn’t accepted, which would have helped avoid the situation entirely. I told Logan I’d quickly run home, put away some cold groceries, and be right back to pay—with my wallet. I returned about 10 minutes later and stood at the counter, waiting to complete my purchase. Logan was helping another customer but saw me walk in. He didn’t acknowledge me at all—not even a quick “I’ll be right with you.” Instead, he told the customer he’d ring them up first, acting as if I hadn't just been there minutes earlier. When it was finally my turn again, he rang up the same donuts I had chosen earlier—but this time, the total was $20. I asked what changed, and Logan insisted he had said $20 from the start. I was confused and frustrated—especially since my friend was still on the phone the entire time and heard the original $18 quote. Instead of owning the mistake of mis-speaking or not ringing up correctly the first time. I asked for a recipe and he gave me a piece of paper with the shop's address on it. Logan deflected and called over a co-worker to handle the rest of the interaction. She couldn't print off and itemized receipt but gave me one that shows 20 dollars on it.

Mistakes happen. But what bothered me most wasn’t the $2 difference—it was the way it was handled. There was no professionalism, no basic courtesy, and no effort to acknowledge me as a returning customer who had already been halfway through a transaction. What could’ve been a positive experience turned sour due to poor communication and an avoidable display of indifference. I left feeling dismissed, and unfortunately, I don’t...

Disappointing Service and Poor Communication: I recently stopped by Oxford Donut Shoppe hoping to pick up some sweet treats for the kids at home. The shop looked charming, and I was excited to support a local spot. I walked in with a friend on my AirPods and even snapped pictures of the delicious-looking donuts. When I asked the young man at the counter—Logan—how much a mixed dozen would cost, he told me $18. I said great and carefully picked out my selection. Once we got to the register, I proceeded with my phone to pay using tap, since I had left my wallet at home. That’s when Logan informed me they don’t accept Apple Pay. I mentioned I was using Android Pay, hoping it would lighten up the moment or even work, but he firmly said, “No tap.” There were no signs anywhere stating that tap pay wasn’t accepted, which would have helped avoid the situation entirely. I told Logan I’d quickly run home, put away some cold groceries, and be right back to pay—with my wallet. I returned about 10 minutes later and stood at the counter, waiting to complete my purchase. Logan was helping another customer but saw me walk in. He didn’t acknowledge me at all—not even a quick “I’ll be right with you.” Instead, he told the customer he’d ring them up first, acting as if I hadn't just been there minutes earlier. When it was finally my turn again, he rang up the same donuts I had chosen earlier—but this time, the total was $20. I asked what changed, and Logan insisted he had said $20 from the start. I was confused and frustrated—especially since my friend was still on the phone the entire time and heard the original $18 quote. Instead of owning the mistake of misspeaking or not ringing up correctly the first time. I asked for a recipe and he gave me a piece of paper with the shop's address on it. Logan deflected and called over a co-worker to handle the rest of the interaction. She couldn't print off an itemized receipt but gave me one that showed 20 dollars on it. Mistakes happen. But what bothered me most wasn’t the $2 difference—it was the way it was handled. There was no professionalism, no basic courtesy, and no effort to acknowledge me as a returning customer who had already been halfway through a transaction. What could’ve been a positive experience turned sour due to poor communication and an avoidable display of indifference. I left feeling dismissed, and unfortunately, I don’t...

Got there around 8:20 on a Friday. There was a line inside, seemingly because the fellow behind the counter was moving a little slow and doing some tidying instead of attending to customers promptly. We waited about 10 minutes as the line continued to grow behind us. It gave us some time to take on the cute donut-themed artwork on the walls and figure out what we wanted, or at least wanted to ask about (no donuts are labelled). We selected 3 donuts, which were huge, and a dozen cookies. He figured the total to be $9.05 after we added in a souvenir sticker. I handed him a 20 and he counted out $9.05 in change. I told him that wasn't right, so he attempted to correct me by saying that the total was $9.95, hence the $9.05 change. Since that made even less sense, I thought about arguing some more, but figured holding up about a dozen people in line wasn't worth the $1.90 he stiffed us, which I probably would have tossed in the tip jar anyway.

So why the 5 stars despite the service? The donuts were that good. Definitely worth a trip. They're huge and they taste amazing: fresh, dense, misshapen, and sweet. The cherry flavored cake donut, which resembles a plain vanilla or sour cream on the outside, is bright pink under the substantial glaze, and tastes exactly like maraschino cherries. Vanilla and red velvet were solid too. And the cookies were a hit as well, although putting them in a box instead of a wax paper bag probably would have helped prevent their...