Tollgate Shopping Mall — Local services in Oxford Township

Clean and all... but Kroger left a little to be desired. The deli personnel were rude to my mom, and seemingly dazed and confused. The store being busy or not, my mom called ahead an order, a couple of days in advance, having worked and retired from the Kroger company after working there many years. She defended the customer service rep at the counter whereby l left biting my tongue.

People that go into customer service jobs need to remember that they chose that line of work, we didn't choose it for them! So when a customer comes in and kindly says they're here to pick up an order, maybe take a deep breath and try and put on a smile before responding so that way the customers don't have to hear you nastily tell them they're going to have to wait while you finish doing what you're doing (which why even ask what we need before being ready to service the customer?!)

Later, my mom told us that the store called the day before and asked "why they hadnt come and picked up their order yet?" After being being told that the order wasn't supposed to be picked up, the man on the phone begins to debate it until he quickly sees the label. I didnt mind the mix up with the call but I'm still laughing about the idea that they would debate something BEFORE a final confirmation was done! Haaa

But, again, the store was clean and the customer service at the register seemed to make up for the customer service...

Krogers itself is amazing at this location. So stocked and so many choices. They have a wonderful hot food area, wine area, salad bar, all natural area and then everything else all stores have. I was really impressed with the set up and variety of this store. It was a one stop shop for a hot dinner in a hurry or your fresh produce or for those whom only want organic. The shopping center itself was a bit barren. Maybe 1 or 2 other stores. The could put a bit of work into their...

Best grocery store in town great deals if you gotta kroger plus card. Plus saves 10 cents a gallon on gas for i think every 100$. There are deals everywhere you look mostly 10 for 10 deal on a variety of things. The employees are awesome. They even have employees that shop for you an they bring it to your car. An they have insta-cart witch is people doing your shopping an they will bring it right to your house for a lil fee. An if you do use instacart them people deserve a...