Verizon — Local services in Oxford Township

Julianna G is the most friendly, competent , professional and efficient sales person I have ever had the privilege of working with. Did I mention that she is a master of multitasking and has patience beyond belief.

I visited the Verizon store in Oxford, OH. There were two people with whom Julianna was working when I arrived. They were picking out new phones. Another woman and her daughter arrived after me. I needed a new phone and a connection of my I-watch to my new phone. So while the first two phones were transferring information to the new phones, Julianna began to set up my phone. Of course I did not have my apple password and she took the time to change my password. She completed our paperwork. She took care of the next customers. A man came in to ask a question which she took time to answer politely and satisfactorily. Another woman came in to buy a new phone. Since I of course, didn’t have my google password she was unable to connect my phone and watch. She set up an appointment for me tomorrow at 10:30am to complete the transaction. I recommend that you give this young woman a raise or a sizable bonus. She...

If I could rate this less than one star I absolutely would. At first glance everything seemed fine. The wait was a little longer than I would have liked but it was after all it was a Holiday so I get it. I switched phone carriers from Sprint to Verizon and after the customer service experience with Josh I wish I never had. I was promised multiple things and they were not delivered. I was also told to follow up with Josh if I had any questions regarding the new plan. Everything seemed great. Then I began being billed for more than I was promised and Josh disappeared. The phone number I was given was not him and I then realized he had pulled one over on me. I will say this, Josh is a great salesman. After all, he sold me a phone and a plan that was much too expensive. So props to him for that. The only thing he seems to be lacking is an understanding of what is right and wrong in sales. I would NOT suggest buying a phone or...

My mother and I visited the Oxford Verizon store yesterday (1-29-21). Your sales associate Josh exceeded our expectations and provided us with top notch service.

I was very pleased to feel welcomed at this location because unfortunately I had an uncomfortable experience at the Batesville location (1-28-21).

Josh was very patient and answered all of our questions, and we had several! I was impressed with his professionalism and knowledge about all the different products.

My mother and I left the store feeling great, confident, and well informed about our new phones! We will now only visit the Oxford location when we need to make a purchase.

Josh even wrote his name and business number down and let us know that if we had any further questions to call the store and he would be happy to help!

We were absolutely blown away with our experience! ...