KFC — Restaurant in Oxford

This KFC is in the popular city of Oxford. My Mother loves to eat here, I don't. So we've stopped here plenty of times. However, this day that I'm making a review about, we had a horrible experience! She ordered two pieces of chicken (2 wings) with one side, mashed potatoes with gravy. We got the order within two minutes. The chicken wings were burnt. So we came back and I went inside to ask for fresh chicken. First off, when I got into the fast-food the employees were just standing around talking. That's understandable, I guess since there weren't any customers inside or outside in the drive thru. However, I stood there three minutes before anyone noticed me and I had to say "excuse me" twice! The same person that waited on me in the drive thru, walked over and I told him my complaint and showed him the chicken wings were burnt. He didn't say anything, just immediately went to grab me some more chicken. He came back and said, that all of their chicken wings looked like that - burnt. He didn't offer to cook me any fresh chicken. So, I asked for my Mother's money back. He didn't exchange any word and proceeded to refund the order back. We won't be back to this particular KFC. Food is entirely too expensive for them to not get it right...

I would give this location 0 stars if I could but I cannot so I will settle for one star. This place is ran by racist children who eat the food that they are supposed to be serving you, I watched a literal child take a Handful of my fries and put them in her mouth and then proceeded to serve me my food which was undercooked and raw in the middle. I have been calling for about 2 weeks to complain about how McKinley Said that there is a "Mexican in the front" instead of saying that there is a customer waiting and then proceeded to pass the customer on and on to different people in the back before calling Thelma from the back and making her deal with him the Mexican being my young nephew of course. If you are going to employ small children at least make sure that they're not racist too. Especially when you have Complaint and then McKinley proceeds to say that she doesn't want to serve a (Mexican Slur) anymore. And I would have kept this all to myself and just spoken with the managers but they don't want to answer the phone so now the whole city gets to know that you like to employ racist children but at least it was...

I went through the drive through; it was rather busy. The girl in the drive through at first wouldn't speak up; she was mumbling. I couldn't understand her. Then another person came on who kept cutting me off before I could finish ordering. I was going to get two drinks but they cut me off before I got to order them. I got to the window; the teenager at the window (whose uniform was hanging off him) rudely called out my total. Gave me my change them closed the window. I tried to talk to him when he came back with my food and he ignored me. He shoved my food out at me; I had the new Georgia Golden Chicken. I could see all my golden honey mustard spilled in the bottom of the bag when he was handing it to me. I honestly didn't say anything because, after my early experiences, I was afraid of what they might do to my food. The chicken was greasy; the sauce was not a honey mustard; it was hot and spicy. I don't know if I've ever had customer service at a restaurant that so didn't care and was so rude. I'll be at Bojangles and Chick Fil A...