Los arcos Oxford — Restaurant in Oxford

I went to los Across in Oxford 8/13/25 for lunch take out.Most of the time whenever I'm going to Atlanta or I'm coming from Atlanta it might be in the afternoons or in the evenings I always stop by here because the customer service is always nice and the food is reasonable price. On yesterday I stopped by between 11:30 and 12:30 to get takeout lunch it was a manager I guess and there was a guy she was training. Well keep in mind I stopped by because the price is always reasonable in the customer service is always great. This young lady did not greet me and when I place my order I got two tacos a side order of grill pineapples and a drink also I told her the only thing I wanted on my tacos was grilled onions and grilled bell peppers only I didn't want anything else on my tacos she ran me up and she told me my order was $20 or $21 and something keep in mind I only ordered two tacos the pineapples drink an old guacamole it was wet and watered down. But my thing is that I asked for grilled onions and grilled bell peppers and she told me that it would be a dollar each for labor. The point is it was lunch time and I only ordered what I ordered and for lunch it came out to be 20 to $21 usually I would give a tip. But the customer service was not the best at all and she went on and on to tell me that this would be extra that would be extra this is extra that is extra and it's not even about that but really a dollar extra for grilled bell peppers and onions are you serious not only that it's lunch time and I'm spending my money and you tell me that I also got to pay for labor if they have to grill my bell peppers and onions this is crazy as much money I have spent with them. Now you've lost a customer and you probably don't care because of your attitude yesterday I know you don't care. Too bad for...

Me and mine were on a vacation to Alabama. We stayed at the Hampton Inn across the road, excellent hotel by the way. We decided to eat at this restaurant that is across the street from the hotel. Greeting was slow to get a table despite being very empty of a restaurant (this should have been our first clue). The atmosphere was very dark but clean. Our server was not to energetic and acted as if we were a bother. The food arrived in a decent amount of time and looked just ok. We both found the food to be greasy and tasteless upon trying it. Once the server dropped off the food they disappeared into a booth, which we could see and shoved a phone into their face. We did not see them again until the check was dropped off. After talking with the staff at the hotel after our dinner, they would have suggested a different restaurant to eat at, and now I know why. We are used to great food and customer service at our hometown Mexican restaurant so this was a huge...

I had a previous review which was favorable. Honestly, prior to 2/18/2024, Los Arcos was our favorite Mexican restaurant in town. Today, we visited, ordered our regular items, and waited (there were 3 in our party). We were served at three different times. Our portion sizes were tremendously smaller, with more veggies than meat, and no break on the price. The food was greasy and left us all feeling uneasy this afternoon. Part of our order was never brought to the table, and we had to chase our server down for refills. When we brought it to the attention of the staff, we were told that the restaurant was under new management and he was cutting portion sizes in the kitchen. When I addressed it to him, he didn't care that we were not satisfied. Won't be back. Oxford is full of Mexican restaurants....