Cracker Barrel Old Country Store — Restaurant in Oxford

I had placed a curbside order on 12/23/23 at 10:40 to be picked up at 3:30 pm. I got a text at 1:30 that afternoon letting me know that they were was working on my order. I had ordered 2 heat and serve hash brown casserole and 2 orders of biscuits. I get there to pick up my order, as I sit there waiting in my order, about 3-5 mins go by after letting them know I was there. I get a call from them asking me what did I order, cause they couldn’t find my order. I tell the girl, she puts me on hold. A woman from management came out to my car, to see if I got a confirmation email cause they couldn’t find my order, I showed her the email, of what I ordered and the time it would be ready. She said ok let me go get it, after telling both females what I ordered, I knew I was already gonna have issues with my 2 orders of biscuits cause online it shows 20 biscuits was 1 order, when I said I had 2 orders of biscuits they both said ok so 20 biscuits. As I’m waiting on them to bring my order out I had pulled that up to show them I was supposed to get a total of 40 biscuits. 10-15 mins had passed and I’m still waiting, the woman that came out to my car called me and was like we can not find your order anywhere in our system, the only mobile order we have had was back in June or July and it has already been closed out. I said I have an email and a text confirming my order, plus it’s pending in my checking, so I know it’s gone through. I said I have the order number, after giving her the number somehow my order magically appears. I had to wait longer for them to get my order ready. After waiting forever the young girl brings my order out, I asked if I had 40 biscuits, she said you have 20 biscuits, I said I ordered 2 orders, she said yeah 20 biscuits is 2 orders. I showed her where it shows 20 biscuits was 1 order. She rudely said let me go get get you 20 more biscuits. Spent almost $108, they never said I’m sorry. In my opinion should have gave me a discount for the inconvenience. I will never do another mobile order from the Cracker Barrel in Oxford again, I will take my business elsewhere. Very disappointed in...

Stopped at this Cracker Barrel on 8-14-24 on our way home from Atlanta, GA to Birmingham, AL. After being seated and waiting approximately 15 minutes for a food server to come and bring us drinks and take our order, we were never approached by anyone. I then went back up to the hostess stand and informed the host that we have not been acknowledged. He said he would find out what was going on, that he was sorry, and used the excuse that they were really busy. We then waited another 10 minutes and no one ever came to our table to wait on us. In that 10 minutes, the host sat the table right next to us, and within a few minutes their food server came and proceeded to bring them water and take their order. Upon seeing this, we immediately got up, went to the hostess stand and asked the host to get the manager. The manager came out and I proceeded to explain what happened. She told to me to "calm down" (which is a highly offensive way to speak to a customer) and she would find out what happened. I told her I did not appreciate her telling me to calm down and that this was unacceptable no matter what the reason was, especially after seeing the table right next to us get service shortly after they were seated. She offered to comp our meals, but by this time I told her we had no desire whatsoever to eat at this establishment after the way we were so poorly treated. Clearly this restaurant has MAJOR ISSUES. We have gone to two other Cracker Barrels at different locations in the past few months and have had very inadequate service as well, but we enjoy the food and were willing to keep giving them another chance hoping service would get better. This incident definitely was the straw that broke the camel's back. It is not worth the poor service and the condescending attitude of management that we, as customers, have experienced the last few times we have been to Cracker Barrel ANYMORE. We will never eat at any Cracker Barrel again because obviously service is not their priority!! And I hope they realize that the way they service their customers is a vital part of any...

They got one star because you can't leave zero Stars..... Went there this morning for breakfast we arrived at 9:45..... For some reason the host was not taking names not putting people on list instead we're all just having to stand in a line and wait while one at a time she clears off a table and then sits people we waited a little over 10 minutes in line they're obviously very short staffed.... Which absolutely goes back to poor management..... When we finally got to the front of the line we asked the host about how long realistically are we going to have to wait to eat.... Her answer and I quote.. ( I don't know I would never eat here ).... We both laughed it was such a stupid reply for an employee to give..... We got sit at our table..... Our server came over very quickly took our order right away when water one sweet tea biscuit and gravy for my mom and biscuit and gravy for me.... Now let's make this very clear there was nothing in our order that had to actually be cooked..... Its breakfast time they're making biscuits continuously.... They have multiple giant tubs sausage gravy in the back staying warm..... All they had to do let's put the two together and bring it out..... Not our server's fault..... Our server brought are drinks out immediately.... About 10 minutes go by she checked back to see if we needed refills...... At 10:40 we got up and walked out..... Never having received our breakfast..... The tables around us couldn't get their food either...... They are obviously horribly understaffed in the kitchen..... They were obviously horribly understaffed with servers...... People can make a lot of excuses..... Poor staffing that's your general manager's fault..... Not making proper schedules that's your general manager's fault....... Not hiring or maintaining existing employees that is absolutely your general manager's fault...... People don't quit good jobs they quit jobs that have poor management...... We arrived at 9:45 we left at 10:40 and all we had to show for our time was a water and a sweet tea...... This place has...