Chick-fil-A — Restaurant in Oxnard

I’m reaching out to share a deeply upsetting experience I had at your Rose location on June 11, 2025, around 11:09 AM. I visited the drive-thru to pick up my mobile order and followed the directions provided by a team member. The drive-thru was not particularly busy, and I was instructed to pull in as usual.

As I did so, a woman in another vehicle began shouting at me, accusing me of cutting in line. I calmly explained that I had a mobile order and was simply following staff directions. Unfortunately, she continued to harass me with angry and inappropriate comments. I had my toddler in the car, who became frightened and emotionally distressed during the encounter.

What hurt the most, however, was how the situation was handled by your manager, Joe C. Rather than listening to what happened or stepping in to support me, he seemed to side with the aggressor. When I tried to explain that I was not the aggressor, he said he didn’t care and even went so far as to threaten to cancel my order, the very meal I was planning to feed my child.

This experience was not only embarrassing, but truly disheartening. I was treated with no compassion, despite being the one harassed and clearly upset, all while trying to protect and comfort my child. I came expecting kindness and professionalism, but left feeling humiliated and completely unsupported.

I’ve always appreciated Chick-fil-A’s values and commitment to excellent customer service, which is why this incident stands out so strongly. I truly hope this message is taken seriously and that steps are taken to ensure no other customer is made to feel...

I didn't have a great experience here. I went into the restaurant for an order that I placed for pick up. I was in a hurry to leave so I did not check my order to see if everything was there. When I got to the car, I realized that I was missing my order of chicken tenders. I did not want to go back in but I needed my chicken tenders. When I said i was missing my tenders, the man behind the counter checked my bag, I told him they weren't there. He then walked over to the people who were handling the food and talked to them for a little while. While I was waiting there, they were discussing how they gave me the tenders. Then a lady came over looking at me, looked into my bag and I told her, they were not there. Then the man who I originally told my problem to came back over and looked in my bag again! He then said, that they put them in the bottom of my bag. I felt like they didn't believe me, like they thought I was lying. I told them I did not get them, again. I spend over $30 on food. I'm not going to just say I didn't get chicken tenders when I did. This was a very uncomfortable situation, I hope they can look back at their cameras and see that they did not give them to me originally. I did not get an apology or anything. Although they did give me my chicken, I walked away feeling like they thought I was lying. Not a nice feeling. I did not...

It's interesting... I almost gave this place four stars. Not because it's lacking in any particular way, but just because it's a quick-service/fast-food sort of spot. But you know what? That's a bit unfair. This place definitely deserves five stars. ...and I'll tell you why.

Firstly, the food is just plain good. It won't change your life or lead you towards the path of enlightenment, but hell- I've never had anything here that didn't at least SEEM high quality. It's all tasty, it's packaged well, and it looks fresh. And really, what more could you possibly want out of a place that has a drive-thru?

Secondly, the service is as good as the food. I don't know what they're feeding the employees or what they're on... but everyone here is REALLY nice. Like, seriously. Whether you're in line, sitting in the diner, or making your way through the drive-thru, these people go out of their way to make your experience a good one. And when you've been eating at places like this all your life, it stands out. Big time.

...I should really start...