The Gardens — Restaurant in Palm Beach Gardens

Will not be visiting this location again due to poor customer service by management. I looked up the menu for the PBG location on Sbarro’s website because of ease. There was an online combo meal (1 slice cheese, side, drink) for $8.99. After the kids chose that I went up and it wasn’t listed so I asked if they honored their online, order to go menu at the counter. The counter worker said he had to ask, manager said yes but no side was included for that price. I then speculated aloud that I could order online and pick it up if they couldn’t honor it there. The manager said that if I did that and I showed up he would cancel my order! Claimed it was for uber only though that is not listed on the Sbarro website nor does it transfer you to uber to order. I walked away. Absolutely flabbergasted that he said that. He said as I left that anyone who orders online and picks it up themself will be canceled. No wonder there was no one at their counter with that...

I don’t usually write reviews but this experience really frustrated me. One guy behind the counter responded to me in a very rude and passive aggressive manor after asking him a question about an item on the menu. He then proceeded to speak to me as if I was stupid and wasting his time. I know this is a fast food restaurant in a mall and I shouldn’t expect much from service but as someone who has worked in food service since the moment I turned 16, it really doesn’t take much effort to talk to customers with some decency and respect. And for context, no I did nothing to provoke this kind of behavior, maybe that’s just his personality. If it is, he really needs to fix it before he speaks to the wrong person like...

I literally just picked up some baked ziti from the Gardens Mall. I haven't had Sbarro's in many years and was glad to hear they were back. I grab my fork anticipating my first bite....and boy was it gross! Absolutely disgusting. They clearly changed the recipe from the 90's and that was a bad move. By no means am I expecting 5 star authentic Italian food but this is disgraceful. Won't be going back there ever again. My fond childhood memories of going to the mail with my friends and having Sbarro with my girls after shopping is now sadly replaced by the bitter aftertaste and Sahara-esque dryness of the pasta that I tossed in the trash after a forkful. Good luck with that recipe and ingredient "quality."...