KAY Jewelers — Local services in Palm Beach Gardens

Absolutely the WORST experience of my life. If I could give you negative stars I would. Went in and ordered a 20" Gold Box Chain, then had a custom ordered plain cross pendant. The book showed the pendant was $87 dollars, it was not. It came out to almost $400.00. When i got the call that it was ready for pick up, I told the manager there (Linda) that I possibly wanted to exchange the necklace for a 22" Gold Box Chain. She was extremely rushed, rude, dismissive, and just wasn't listening to what I was saying. She showed me the pendant, and it was the wrong pendant. I ordered a simple plain cross pendant, this was an anchor pendant.. I told her this was not what I ordered, and she proceeded to try and gaslight me that this was the piece I ordered. Finally she admits that someone must have made a mistake, (forgetting the fact that she was the one who originally helped me). I couldn't get my money back on the pendant because I paid cash and she told me she had no cash in her till and she would be able to give me a check. I reordered the pendant after confirming with two different associates that they ordered the right one, and again had to pay almost $400 for the pendant even though I was sure it was a mistake as the book stated it was $87 dollars. Linda then orders the new pendant then just disappears and a new associate helps me. Jade. She was great. I'm assuming they work off commission as she sold me the piece then just disappeared. Jade then told me they did not have the 22" Box chain in the store and that we could order it online. I'm frustrated at this point, I say "I'm just going to stay with the original chain" Jade proceeds to look for it, cant find it and asks Linda where the chain is at.. Linda returned the chain. I never said I wanted to return it, and was then informed I have to pay an ADDITIONAL $300 dollars because that's how much the chain is now. ALSO - I was never informed I would have to wait for the check in the mail for the pendant that was incorrect. Its been almost three weeks now, I have no check, no chain, no pendant. I JUST got a call from Kay Jewelers informing me the pendant was ready for pick up, I asked the girl to confirm it was the correct one, you know, a SIMPLE, PLAIN, GOLD CROSS. Guess what?? ITS NOT. ITS THE SAME ANCHOR PENDANT. Absolutely the WORST experience dealing witch what I thought was a professional establishment. A gift that was ordered BEFORE Christmas, and i still don't have it. Over a thousand dollars later, and I am still empty handed. This is absolutely so unprofessional...

This Kays is the only one i will ever be going too! Marilyn is so amazing in helping me when other stores completely ruined my experience. My partner and i bought all three of our rings together from another store.When he went to pickup our rings my rings were sodered together we did not ask for or want this as he still wanted to propose to me. Shortly after he proposed we decided to stop in the store in the outlets to have my ring cleaned since we were in the area and we had our engagement photos the following day.We had my ring cleaned after it was done i walked outside and that’s when i saw it a crack in one of the diamonds i was very upset because the lady we were working with looked at the ring before giving it to me and didn’t say a word. so i went back in there then they tried to say i don’t have the warrantee for the diamonds which i did. Finally after she sees we do it has to be sent out so i don’t have my ring for pictures which really was disheartening.After a few months we went to the store we purchase it in port st.lucie and had it inspected for the 6 months we had it inspected and i was telling the employee there that i was not happy with it that i feel like i’ve only had it this short of time and it already cracked she wasn’t very helpful. after barely a week i had my whole center diamond fall out and my wedding is literally less then three weeks away! i freak out crying and everything.The ring i seriously had for 6 months but barley got to wear it as it was again damaged and the last time it was damaged it took about a month to get back because the couldn’t find a diamond. My mom calmed me down and drove me to the Kay in the Palm Beach Gardens mall and when we got there Marilyn was so amazing in helping me and fighting for me i’m so thankful that i came into that store she literally saved my day.I cannot recommend this store enough as they actually care about...

If I could give a 10 star rating I would! First of all I came into this location not knowing exactly what I wanted. I had got approved for up to $2000 through their progressive leasing program. I really wanted to get my girlfriend something nice for the holidays and the progressive leasing program is the greatest thing ever. I had a lot of unexpected expenses in the last few months right before the new year so I didn’t really have a lot of extra spending money for the holidays. From the moment I went into a Kay Jewelers, Marilyn The store manager made me feel right at home. She gave me a different options and was very thorough in explaining what each jewelry piece would represent and even wanted to see a picture of my girlfriend to see what jewelry piece would match her best. I ended up going with the forever connected diamond necklace and the matching earrings. The store manager Marilyn is very knowledgeable and extremely helpful in the buying process. I would totally recommend her for anybody that’s unsure about what they want to purchase and don’t want to feel pressured. She’s literally the best and I will continue going to her for all of my jewelry needs. Thanks again Kay...