Shake Shack The Gardens Mall — Restaurant in Palm Beach Gardens

I was in the mall today and decided to try a burger place I had never visited before. Reviews were good so I decided to give them a try. The experience was less than stellar to the point that I doubt I would ever eat at another of their locations and tell everyone I know to avoid this location in particular.

What I ordered was a double burger, cooked well, with lettuce, onion and bacon. What I got was a complete disappointment. First; well does not mean pink in the middle. Second; bacon should be cooked as well. Third; Lettuce should be more than one small little leaf. Fourth; the bun should not be falling apart from the crease that has soaked into it. Fifth; the order was to dine in and they put it in a box which barely held the burger and fries and give you no place to put your condiments so you end up stacking stuff on top of your food or leaving your food on a table in the middle of the mall. About the only thing that was good was the fact that they left the salt off the fries as requested. The drink was a Coke so it is hard to mess that up to badly.

It took a few minutes to get the food, about 10, even though they were not busy. The staff member setting up the food into the boxes seemed like a good employee but the other staff seemed to be moving without a purpose and enjoying themselves a bit too much. I believe I even saw one of them going away from the grill area and returning without changing their gloves.

So what I got was a terrible burger, made by a staff with questionable hygiene all for the incredibly low price of...

The Truffle Burger Special then I added Avocado and Bacon. After having the 1st burger I rushed back to get 2 more ToGo, 4min before my UBER arrived. The manager on duty on 03/06/2025 around 4:45pm I think asked the team to make my order on the Fly, but the cashier on duty who was exceptional his name is Jordan he was everything an employee of anywhere should be like. I wish him the best in whichever endeavor or path of work or career he takes and of cause the team as well if it won’t for team work part of my experience would not have happened the way it did, but it all started with Jordan. I’ll be sure to visit SHAKE SHACK @ The Gardens Mall with my colleagues hopefully soon. To Jordan and the manager on duty that day, thank you so much. If only I was able to take these burgers to South Africa I would do that 🤣😂😋🤪😁😅🙏🏼☺️ … as for dislikes there’s no dislikes and oh did I mention the piney and other berries juice blend special you have is amazing it complimented my burgers so much. Unfortunately you didn’t have the pineapple and kiwi one 😖😭🤷🏻‍♀️🙈 No photo to provide. Food is in my...

This place wants to charge you almost 20 bucks for a cheese burger but will rudely tell you get to the kiosk to place your order. What's the register for ? Where's the customer service ? A register should be available from open to close and I shouldn't have to be rudely pointed to some b.s kiosk I don't want to use. I wont be back to any shake Shack alot of cheaper options or even more expensive ones where workers are willing to provide service and talk to customers. You have the kids fooled and that little after school business/crowd but there are grown ups who still want their service with their 20 dollar burger. My kid won't spend another dollar here. Every other restaurant in this food cafeteria has registers and smiling faces and willing to help. Maybe ownership or the company should take a page out chick fil a's book of customer service and how they treat paying loyal customers. Disgusting shake Shack do better. Go to chik fil a they are hiring better and clearly just have better standards for overly...