Wendy's — Restaurant in Palm Coast

I have lived in PC for about a month now and usually vist this location 1 to 2 x per week. Usually this Wendy's is pretty good but I had an issue in the drive thru my last vist. The guy working the drive thru was super nice and made sure he understood exactly what I wanted. I had a five year old and a dog. I ordered the $5 biggie bag with the JBC and asked for an extra patty on the burger. Then two small patties on the side plan no bun or anything. When I got to the pick up window I checked the JBC and saw only one patty, I explained i was missing a patty. The girl told me it was in the bag on the side. I handed the food back and asked her to please place the patty on the burger as I am on the go and trying to feed the child in the backseat. I did not want to touch his food in the car without being able to clean my hands. She refused and said they can't do it and I asked her again can you please remake it as this is not what I ordered. She rudely snatched the bags from my hand and threw them in the trash with lots of attitude. The manager Diane (who is always super sweet and has polite and appropriate conversation) came to the window to see what was going on. My order was made and Diane apologized and explained that they are not supposed to take food back through the window once it has gone out. I understood and can appreciate that, but girl at the window could have politely said this before and offered to just make what I had ordered and told me to keep what was already handed out. She even rudely apologized and refused to admit she was giving attitude. We all have rough days but her behavior was...

So for one 1 go to this Wendy’s every single day. Literally, and not because I love their food but because I love their frosties. My wife and I purchased 6 dog tags that offer you a free frosty when ever you visit. One for each of us and for each of our 4 children. Well every time I come through they ask me for my tags and are rude about it. They know who I am I see them literally every day. I get it you need to verify I have them but you know I do and there’s really no reason to be rude about it. You only gotta ask nicely. And now with their strawberry frosty apparently “broken” all they have is chocolate. This must be contagious because the other Wendy’s in palm coast also has a broken “Strawberry only” machine. When tbh I worked for Wendy’s and McDonald m’s and both machines should be the same it’s a mixer that you pour the flavoring into. So why not just say we don’t have strawberry. Instead their machine is broken?...

I have never been so disappointed with Wendy's before. The service was extremely slow, the cashier was rude, and the food was terrible. The hamburgers consisted mostly of meat and cheese, no lettuce, a sliver of tomato, and one single piece of onion. The French fries were even worse, they were so soggy that they felt wet.

UPDATE: After waiting a year to give this Wendy's another try I can honestly say that giving it one star is generous. It is a fast food restaurant, we do not expect much but if we have to wait for over 30 minutes in the drive thru I believe that our food should be, at the very least, warm! It was room temperature and tasted like it was made hours earlier. The young woman who took our order was the only employee who seemed to have any pride in her work and I compliment her for it. As for this restaurant in general, "fool...