Denny's — Restaurant in Palm Springs

Could it be that the Denny’s in San Diego compared to Palm Springs, are much more friendlier and engaging with their customers ….

Last night’s experience at Denny’s on Palm Canyon drive takes the crown for the most unfriendliest staff during non-busy hour.

Upon entry last night (12/18/24, 930pm), we were acknowledged with, “sit wherever you want to sit.” (calm monotone voice). Staff that said this was also the same person that semi-served us during our late meal last night. Lots of booths-by-windows to choose from. Definitely happy to see that. After all, there were only two tables occupied and a third, with us.

My partner ordered a steak and broccoli dish (no bueno, just basic). I, on the other hand, ordered breakfast. I love my buttermilk pan cakes at Denny’s. This is actually the one BIG reason why I go to Denny’s over IHOP, Carrows, Cocos and Marie Calendars- pancakes! And, last night the pancakes were on point... thick, fluffy, soft, and delicious. Scrambled eggs were on the skimpy side. The bacon strips weren’t crispy, as I had requested “cooked and crunchy.” Instead, the bacon strips were on the tough side like beef jerky. Food was either good or I was just plain hungry. Nonetheless my dish was consumed with no other issues.

Honestly, Denny’s actually save the day for us because all the other restaurants on the strip were closed for the day.

Now, for our server … she took our order, served our drinks and meals. Ok good. Short and not so sweet, but basic. She definitively had zero pleasantries and attentiveness, which I think is key to good customer service in restaurant business. And, if she was having a bad day, she could have asked a co-worker to help her out (there was one present and then another came out later). If that wasn’t going to work, then maybe she could have just faked being friendly. She was nowhere to be found in the restaurant. She didn’t communicate to us. My guess, she was on a break.

Note that our server was not rude or mean, she was just on the border of sucky customer service.

Will I return to Denny’s on Palm Canyon? Maybe …maybe not 🤔….if there’s no other choice for restaurant options at...

Our server who originally took our drink order seemed to have a stick up her butt she wasn’t bubbly nor Laffy or funny she didn’t interact with us as if we were people she just interacted as if we were her paycheck like she literally gave off the vibe she hates working here on top of that I ordered off of the 2468 and got the biscuits and gravy The biscuit was hard and Old so sent that back not no mention it seemed like it was a problem that I said any thing they brought me out pancakes with the same eggs and same bacon covered in the nasty gravy I didn’t finish my meal because I was absolutely disgusted after my family finished meeting they brought me a check at $43 like damn couldn’t even take five dollars off for the inconvenience but whatever went to go use their bathroom and they have the biggest gaps in the door like hey everybody watch me take a piss Extremely disturbed coming here I knew we should’ve just went to IHOP but I wanted to give Denny’s another try because we came all the way from Yucca Valley and our Denny’s is no longer around so I really was craving Denny’s and honestly I strongly regret coming here attached is a photo I took of the crack in the bathroom my daughter could see everything ridiculous if you’re gonna charge five dollars for an orange juice maybe you guys should invest in privacy doors on the other note my husband‘s country fried steak was pretty OK and my daughter‘s French toast...

I went there today early morning with a group of 6 and they was not busy! and they was telling me it will be 1h to seat and I said ok and they put my name on the list after asking them if there is a list do to was 1 company with 12 people while the restaurant was having plenty empty tables we decided after 20 min to leave after the 12people seated, we realize what they are lazy they don't want to work not even welcome you when you get there! You guys I understand you don't like to work there but having this attitude make your job even worst and make the owner of the restaurant to lose client! because its not what you give this bad impressions to a group of 6 the 6 people you was telling us it will be 1h they will go back to their friends and tell what happened to other people too! on the mean time while on the parking lot talking with our group a 3 person group walking in and they put them on a table to seat right away! Really ?? Now what was all that about is it racism too? You choose who will be your customer too seriously!! I don't understand what if you guys having empty tables and you are open you give 1h waiting time. My friends said was the first time I visit this location and the last one! Imagine if they don't want to serve what food will be look like !! For the owner pull the video and check to see how they are not...