Pizza Hut — Restaurant in Palm Springs

Ordered from their easy to use app. Ordered two items from their $7 Deals Menu. Guess what? The first item below that big heading is actually $9. The wings? $8. Huh? Those are not $7 deals. It's not the fault of this restaurant. It's the fault of their corporate office. So I took one star away from my review. Once I got past that false advertising, I ordered my $9 one- topping medium pizza and $7 chicken pizza melt for pick up. Here's all the good stuff: I went to pick it up at the time the app said it was ready and it was ready on time! The inside of this Pizza Hut is really clean. Free parking too. The staff are very friendly and seem to keep busy. You can see the kitchen right there behind the counter and I am happy to report it is immaculate! Super clean. The food was hot. My order was accurate. And both items were delicious, especially that Pizza Melt. It might be my new favorite thing at Pizza Hut. It's THAT GOOD! The pizza was good too. I'm usually a big fan of another pizza chain, but this Pizza Hut in Palm Springs is making me re-think things! P.S. They don't serve beer or wine in the restaurant like they used to anymore. Might be why the restaurant always seems empty. Sign of the post-pandemic...

Ordering from this Pizza Hut felt like a scam. When I asked for pricing in-store, I was told to look online but no one could actually tell me what my order would cost until after I paid. It seemed expensive, so I double-checked the online pricing and sure enough, I had been charged $16 more than what the same order cost online. When I brought this up, I was told “that’s online pricing.”

But if that’s the case, why direct customers to check online for pricing while in-store, only to then charge them more? That’s misleading. I ended up getting a refund and just reordered online for pickup.

Also worth noting associate Kevin could really use some customer service training. Misinforming customers and being dismissive when concerns are raised is not a good look. Pricing should be clearly visible in-store, not a mystery you solve after being overcharged.

Attached are the menus, no prices listed on them and none visible in-store. My advice: just order online, even if you’re standing inside or sitting in your car. The staff simply isn’t equipped to handle...

My bad experience at this Pizza Hut the store manager Hispanic lady refuse to give me her name because I wanted to make a complaint about her bad attitude and not using gloves she was very rude towards me when I ask her to wash her hands after leaving the restroom before she prepared my pizza i got attitude and she didnt use gloves then I asked for a refund she made a racial remark .

I come to visit Palm Springs often I always stop here It was a shock that I was being treated very rudely I will never come back to this Pizza Hut and I will let other people know the customer seevice is terrible the Health Department need to be called at this location ASAP...