Tom's Burgers 25 — Restaurant in Palmdale

This review isn't about the quality of the food, but about the professionalism of the "management" staff assigned to TOM'S BURGERS 25. As a manager for over 45 years I recognize a poorly ran facility. Managers are now-a-days appointed not by their ability to manage a team of employees, nor their knowledge of administering supplies of handling the facility, but because they're the "funny" ones, or been there the longest, non of which has anything to do with professionalism or plainly, the ability to manage!...Toms Burgers 25 in Palmdale has one of those managers...it's not uncommon for the drive-thru line to take 40 minutes or more and by the time you get to the window you realize little to no attention has been given to the temperature of your meal..and when you ask to speak to "the manager" to complain about your food being cold, she starts an argument with you as if you were attacking her personally...why you might ask?, because internally she knows she's incompetent to perform her managerial duties and having someone ruffle her feathers creates a mentality of inferiority and that bothers her since her idea of being a "manager", exists only in this "bubble" she's created to match her actual performance level. Bottom line is, I ordered my food, went to pick it up at the given time, they were so slow I waited in the drive-thru about 45 minutes and when I got it home, 5 minutes after leaving the window, the damned food was cold, but when I called, I was greeted by an insecure child that had probably been promoted to a manager by another child...that was TOM'S BURGERS 25 in...

Forget half my order once, shame on you. Forgot half my order this time, I guess shame on me. We go way too far out of our way as it is and are not going to drive 45 min round trip after doing it once already tonight. I guess we should have seen the red flags as this Tom's has fallen off - the time expired/rotten ranch literally blew up all over our other food, the time I waited over an hour for the drive through (not walking in because I was having incredible pain) and finding they forgot about a 1/3 of the food and I had to walk in and stand there 15 min because it hadn't even been made (and not a single seat was available, and was told "you can't lean there" at the side counter nearest the door where I was told to wait).

I have passed the other Tom's (47th/R)over 500 times to go to this location, but now I'm just fed up. We stopped going to that, closer, one because I saw two rats chasing eachother straight across the food prep (entire length - eye level) in the kitchen... and the cooks/ringers saw... and didn't even flinch. Then they told me they didn't see them.

I'm not driving all the way to Mojave for the better quality version "Barbie's Primo", or the better "Everest" in Santa Clarita (both serve fried mushrooms by the way), and I'm really considering not going to Tom's Lancaster/Rosamond locations either after being so let down with this small chain.

In the end, how can prices steadily increase while quality and service dramatically decrease and as a company you expect regulars...

Of all the Tom's in my area this is the one I have found with the best service and food. Drive thru can be very slow at most times. UPDATE...feb 8th 2023 Went in for breakfast today at around 10:15 am service was the pits. Ordered the two egg and bacon and hash brown breakfast with a orange whip drink and coffee. Order taker started taking order then passed it of to another who finished the order and handed me my receipt. It was the merchant copy, not the customer copy. The food came with no bacon. Went to cashier and the original order taker said she didn't give me the merchant copy. She was right, the girl she handed off to finish the order did. She was pretty indignant and I decided to just get my money back and leave. THIS is the only real problem with Tom's is the service. There are times you wait forever in the drive through for a simple BLTA (bacon,lettuce,tomato and avocado.) I add a slice of onion and you would think I ordered a side of caviar for what they charge for a slice of onion to be added. ANY WAY, another day of guessing what the service will be like at Tom's. This was at Tom's 25 on Palmdale Blvd across the street from...