Baskin-Robbins — Restaurant in Palmetto

This location has ice cream that has to be expired in their display case all the way back to Octobers flavor of the month from 2023. Pumpkin, peppermint, etc. Walked into this location last week for the first time to get a milkshake of their flavor of the month. The employee didn’t even know how to properly make the drink. The Beach Day milkshake is supposed to come with caramel drizzle in the cup at the bottom and graham cracker pieces at the top to look like sand and they both were given to us without the toppings. I asked where the toppings were and he said “what do you mean?” as the customer had to tell him how to properly make a drink at his own job. Whoever the manager is at this location really needs to dispose of the expired ice cream in their reach in and retail cases and have the employees watch their training...

Won't go back. 3 employees at the front (nobody greeted us) and they were arguing over who was gonna wait on us because nobody wanted to. Tried to order a strawberry banana smoothie....they are out of bananas. They did make us a strawberry one (and the girl working didn't know how to make a smoothie). Asked for a cookie dough in a waffle cone...no waffle cones. So we asked for it in a cup. No spoons available for us after ordering 2 ice cream cups, instead they gave us forks. Go to register to checkout...incorrect change given (not sure it wasn't intentional). Lack of training is apparent and lack of respect for customers was definitely apparent. Would definitely avoid...

If I could give 0 stars I would. The fact your store would take a poor untrained kid and leave him alone overnight to run a business is absolutely ridiculous. I get the staff shortages, but then close your store at night. He messed up all three items we ordered because no Ice cream is labeled & he couldn’t even do a refund. He was super friendly and super upset that he couldn’t help us. He tried his best and it was heartbreaking to watch. It’s sad how greedy your company is. This isn’t about the money. I own several businesses myself. We drove from Ruskin. Waste of a trip. That kid needs a raise and proper training. I hope he leaves your poorly managed store for a better...