Dutch Bros Coffee — Restaurant in Palmhurst

I never had this happen in this location I order ahead thinking it would be ready to go that why you order ahead when I got there extreme line from the drive thru people waiting outside the window I asked the people what they were waiting for they told me that there behind orders I told them what ? The young girl told me I been here foe 35 minutes it was online order still haven't gotten instead of them making the online orders that were on time they were making the orders when they were coming in I was a little upset because people order online to get it faster then a guy with a medical uniform came in the worker ask what name he said got his order like nothing me and the girl were frustrated upset I was like what the ? So still waiting I also waited 25 minutes still that shouldn't be happening they were more concerned with the people on the drive thru and people who barely order so the young girls mom saw this almost got down then after a few more minutes the girl worker asked what name the young girl told her I been waiting over 35 minutes it was online the girl worker look like she didnt like it I looked at her she went back doing the drinks after awhile I got mad I told her ms why are you taking long for the online order her response you guys didnt have enough worker working morning hours so whoever is the smart manager who put everyone in the afternoon you need them in the morning more than the afternoon sadly will not order or go to that dutch bro again manager do better on the...

I’m a daily customer at the Palmhurst location on 3 Mile Line and Griffin, but today’s experience was enough to make me consider going elsewhere.

First, the wait was terrible — way longer than usual. On top of that, I was treated very rudely by someone at the window, I believe her name was Danielle. I lightly honked to get the attention of a barista who had clearly seen me and ignored me, just so I could let them know I had a mobile order. Instead of a simple acknowledgment, I was met with a condescending lecture at the window: “For the future, don’t honk at my workers.” I wasn’t being rude — I just needed help. The tone and attitude were completely uncalled for.

And to make things worse, the zigzag drive-thru system they’ve set up is confusing and unfair. I had been waiting patiently in line, only to be cut off by other cars that just arrived, and yet those customers were helped before me. It makes no sense, and it’s frustrating to see regulars like me be treated so poorly while others skip the line.

I come here every day because it’s close and convenient, but after today, I’m honestly reconsidering. I shouldn’t have to drive to Sharyland just to get decent service and be treated...

i went there got a latte and waited 20 minutes in the line which by the way is always so long the people might not be getting trained right or might be understaffed. Today i had the time to wait the 20 minutes and the line was still so long behind me I get my latte and leave only to take a sip and for it to he just milk. I have had lattes before and i have also had milk and this was just pure milk i paid for a cup of milk i have no time to go back and ask for the shot of espresso that it’s missing and i also can’t call to ask for a refund since i paid cash. Please do better and don’t open locations left and right if you can’t properly run a store with...