Curry Up Now — Restaurant in Palo Alto

I've been dining at this branch of Curry up now pretty regularly since my place of work is in PA right next door. I regularly do take out orders here and I've got to say that the quality of food and service at this outlet has severely gone down since the pandemic and its quite a shame.

On several occasions the staff here has been pretty rude with me. This one time I came in with my dog and they asked me to wait outside and did not bring me my pickup order for 15mins even though I could see it was ready on their counter all this time. Other times they have missed items in my order of given me completely wrong items. Worse is that they do not have any helpline for issues with their online orders; they just ask you to email them details about the order.

They are also very inconsistent with the portion sizes in their takeout order. Depending on the time of day you visit, they'll either give you next to nothing in their rice bowls or otherwise fill it up to the brim.

Its quite a shame because i used to enjoy eating here pre-pandemic and now i mostly try to...

First timer. Came in to pick up some dinner to go. The cashier must have been new because she was not familiar with the menu. I ordered the chicken tikka bowl, paused, and was about to move onto my next item, when I said aloud “wait doesn’t this come with daal or chana?” to which she responded “hmm I think that’s right.” And then when I ordered the protein bowl and stipulated chana, it took her a minute before she explained that it didn’t come with chana.

The staff who was preparing the protein bowl at one point walked out of the kitchen, studied the menu board, and must’ve realized she forgot the peanuts because she took the bowl back inside for peanuts (I saw her pour them out.) So the staff must be new too.

The food was prepared quickly, but that makes sense since they really involved assembly and no real live cooking.

My protein bowl was very watery, it would’ve been nice if the staff had drained the liquid a little. The chicken tikka bowl was placed in a plastic insert and thereafter in a box, which made eating it a bit clumsy.

We would not...

Subject: Feedback on Recent Visit to Palo Alto Location

Dear Customer Service,

I recently visited your Palo Alto branch and ordered the lamb thali. While the food itself tasted fine, I wanted to share some concerns about the experience:

Portion Size: I chose to dine in but requested that the food be packed to go, as I wasn’t sure I would finish it. However, the portion I received was noticeably smaller (by more than 50%) than what others dining in were served, yet I was charged the same amount.

Possible Incorrect Dish: What I first received was shredded meat that I assumed was lamb. Later, when I was asked what I would like extra of (since naan was missing), I requested lamb and was given large pieces that were completely different from what was in my thali. This made me concerned that my thali may not have been lamb at all, but possibly pork.

While I appreciated the taste, the overall experience felt disorganized and lacking in integrity. I wanted to bring this to your attention so that future guests do not encounter...