Wendy's — Restaurant in Paramus

So we came here for the 5 Dollar big bag meal because we are on a budget. As far as the quality of the food goes it was very good, although the fries could have been slightly crispier. However the food was extremely fresh all of the food was hot and even the fries you could tell we're just made which is great! However there was quite a wait there this time and the soda in machine was flat and undrinkable. it seems that no matter where we go few people know how to properly set the carbonation level on these machines. This Wendy's was recently remodeled as you can tell from the fireplace and the TV. this seems to be where the new Wendy's remodels are going. however we have been to many Wendy's and the speed here is definitely one of the slower of any of them. We will be continuing to purchase at Wendy's and if you're in the area and it's lunch time there's a good chance we will be back here to check them out and see if they improve, because being is this was a Saturday evening and it was understaffed I wonder if they will be improving. That's said I would say that staff was doing a good job of handling the irate customers at the time. Being polite and respectful. So points to a good working...

I normally wouldn't do this, but this has been a recurring issue with this location for almost a year. No matter what you order, the food with will be wrong. Whether its the wrong drink, the wrong size fries, the wrong frostee flavor, the wrong toppings on your burger, etc. Something will invariably be wrong with your order.

Just today, with no one in the drive thru line, with decreased traffic from this awful pandemic, every order for four people was incorrect in some way. No baked potato even though we ordered one, 2 chocolate frostees instead of one vanilla, one chocolate. The double we ordered with nothing except cheese had everything on it instead. The other double we ordered came as a baconator (not gonna complain about that one cause I like baconators but its the principle of the thing.)

There needs to be new management or all employees need to be retrained. I'm really not one to complain, especially with retail employees who are being paid substandard wages. But this is their job, the least they could do is do it competently...

Regarding Wendys breakfast, I really like the home fries they are excellent! The sandwhich I get is the croissant bacon and egg. This is a pretty good sandwhich, I used to ask for well done bacon on it and I never encountered a problem, they have new employees taking the breakfast orders now at the drive up and one of them is rather abrupt with me regarding asking for well done bacon. The service is also slower since the change of staff in the am. I have waited at the drive up longer than I should have to, while trying to get to work. Because of this, I stopped going there for breakfast, I go to McDonalds instead, where I get awesome service, and I make it to work on time. It is amazing how the wrong staff can ruin an experience for a consumer. If this establishment is wondering why their breakfast sales are down, look to the staff at the drive up. Perhaps you should try a secret shopper or two. I noticed this Wendy's show Paramus, but the Wendy's I encountered the bad service was on Route 37...