Panda Express — Restaurant in Paris

Horrible experience in quality of food and with the manager Rob. I am a common customer and love Panda Express. I was so hungry for my go-to food of choice, so I had a promo and got a plate for lunch. Many hours afterwards I was nauseous and had some issues. After work I wanted to reach out and speak to the manager and relay the message and ask for another plate the next day or money back. (I had my receipt and I didn't even eat the meal) When calling to my surprise the manager "Rob" had no intention of making it right. He went to great extends to ask me what time, receipt information, and to tell me he would investigate the scenario... No offer of anything and straight up said No on any of the two options I preceived to be the Right thing to do. He would rather me blow up their reviews and call him out then to help the consumer (the paying consumer). When explaining to him I had no problems offering him the receipt, and I understood and could relate to his investigation because I too work in a similar industry - he had the audacity to ask me where I work. I told him I had my food handler certification and this was the worst - worst experience. Seriously, you hire a guy like this to be the image of your customer service and duty to your consumers? I'm highly disappointed on the work places I have entered recently who hire and approve this type of service. Note: He said he was training a new cook - do you think for one min it couldn't be possible for human error? The point here is you don't care to loose a great customer over a meal that cost $10. Pathetic. Shame on you Panda Express

And to think I really...

I just can't with our local panda anymore. The last few times we have door dashed Panda Express, spending about 100 bucks a hit on food alone, they have messed up our orders and failed to include condiments like sweet and sour sauce despite $30.00 worth of food being appetizers that use it. And tonight the food was HORRIBLE! Three orders of honey walnut shrimp, the breading was mushy and greasy, there was no sauce in it, a single walnut between every order and the shrimp was chewy. The spring rolls were also mushy. I would say it was our dasher but the food arrived pretty quickly and we don't live far. Several orders were wrong, wrong sides on a few, wrong entrees on others. That seems to be the norm. Something is ALWAYS incorrect. I have attempted to take the issues up with the manager but never get to talk to one. I'm always given to a crew leader, a crew leader IS NOT a manager, they are the stores babysitter. Been crew leader plenty of times myself. Obviously they can't do anything because nothing has changed. It gets worse every time we order. This will most definitely be the last time. There is only 5 of us, for fast food mediocre Chinese that costs over 100 bucks only to be constantly messed up that's ridiculous. I used to love Panda Express, this one gives all other a bad name. Get your act together and hire management that understands quality control, listens to their customers and isn't scared to call back and deal with them. I was in management for 25 years and I can honestly say that this place...

Freaking AWESOME!!!! The food is delicious and their web ordering is perfect, except if you want extra cookies. Order only wrong once, but the manager Renee was so sweet and understanding about my disability issue and she was such a pro when she fixed the situation. She sent me back with not only a correct order, but the wrong one too, and gave me a discount!!! She was very helpful with the newer products too. She knew just how to make a bad day a great recovery. I had had a rough day and she made it much better. Panda, you need more like her! The food is always fresh too. The web ordering is simple and although it lacks some functionality, it is flawless. The staff always nice and friendly and the floor was so clean and for a handicap person such as myself, that means alot!!! Its not slippery either. Also a handicap thing. If you get the urge or munchies, this is the place to be. Delicious food, nice people and if something happens they stick by you for it. Awesome...