Shogun in Paris — Restaurant in Paris

We made reservations for a party of 22 for my mothers 58th birthday party. This is one of her favorite places to eat.

We had no wait, but we noticed as soon as we walked in that it was so hot. When we asked the staff we were told the A/C was set to 65 and that it was due to the hibachi grills. I've been to several Hibachi Grills and have never had an issue like this. I happen to have a thermostat in my purse (due to my child sticking it there) It registered 115 degrees inside. It was hotter inside than outside.

It was very hard to get through our meal with the heat and sweat dripping into our food..but we managed a few bites and took several to go boxes home. As I was leaving I asked to speak to the manager. I had told him a few times that I wanted to talk to him after I got the cake sliced for the guest so they could leave.. but by the time that happen most of our family had to leave due to the heat. My elderly grandmother almost passed out due to the heat. By the time we sang Happy Birthday.. there were 6 people out of 22 left. That was counting me, my husband and 2 children.

As leaving I spoke to the manager who admitted there was an issue with the A/C unit. They had been waiting over 4 months for a permit to have a new one put in. I know better.. it does not take that long..and not only that.. how about your employees working in those conditions? No draft.. hot hibachi grills and no A/C. Then you expect customers to not be upset? He said they had several complaints regarding the issue. He agreed to a 10% discount on the table ticket.. but most had already left and were not able to take advantage of this. I suggested he take the total tickets discount from the birthday girls ticket that I was paying for. He refused and then became very rude. I was honestly a great customer in my opinion and handled this all very well. When I asked him how long he had worked there and had been in customer service.. I was told it was none of my business. I then asked him to get the owner on the phone. He told me he would not take calls from complaining customers regarding an issue they were aware of. As I paid I let him know that I would make sure and leave a review regarding my visit and how unhappy we all were. He then proceeded to tell me that I was no longer welcome to come back. I was in total shock after how nice I was considering the situation and over 350.00 spent on lunch for 22 people. He told me he had the right to refuse service to anyone.. I agreed that he did, but he had decided to refuse service to the wrong person. I have been a long time customer of the establishment.. as well as my family members. I then proceeded to let him know that I would post a review and all details on every public social media outlet I could find.. He said he could care less...

I'm sorry.. but that is HORRIBLE customer service. I've never in my life been treated this way when complaining about an issue. Especially something they were aware of. We should have been informed of their non working A/C when we made...

After visiting this restaurant and overhearing an un-pleaseable customer complain for quite some time and make remarks about slandering against the establishment on the internet, I decided I would share my experience as well. First, I want to start by saying that I too was in the restaurant at the same time as the person who wrote the unpleasant review before me. Since she decided to pull the manager aside to discuss her issues with him right next to where we were seated, I overheard most of their conversation. I can say that maybe the whole truth was no conveyed in her review and I did not hear the same remarks she claims the manager made, but to each their own. I would like to add that I did also overhear a member of the complaining customers party apologize to the hostess as they paid and left telling her that she (referring to the lady who caused such a fuss) complains at every restaurant they go to and she thought everything was fine! Now, on with my review. It was warmer in the restaurant than maybe I would like at home, but it is a hibachi restaurant and is fairly small and when busy it will be warmer than another type of eating establishment, especially when it is 103 degrees outside! I think that this would be common knowledge for customers eating at hibachi restaurants as often as I do. (I have visited other hibachi places as well.) I visit this restaurant frequently with my family and friends; the food and service are always great and if we do have any issues they are resolved quickly and to my liking. On this particular day I have no complaints about my food or service. I will be returning to this place again and I will recommend it to...

Wife and I went there for dinner. We ordered a Phili roll, a Black Tie roll, and was sharing the Filet Hibachi & 2 beers. Phili came out and it was really good. The Black Tie came out and we both tried a piece, and we both tasted a fishy taste. We got the attention of an employee, and told her, and asked to sub out a spider roll instead. She said we'd have to pay for the roll anyways, since we ate it, although, only 2 pieces were eaten. We asked to speak to the manager, she said she was the manager. I asked her "why would we pay for something that tastes bad, and won't eat". She said "we used our ingredients, you ate it, so you pay for it." I asked "even though we both say it tastes bad, and want something else, we'll have to pay for it still and pay for the new roll?" She repeated her answer, with "Our fish is fresh, it's not bad." So we canceled the rest of our meal, paid for the rolls and beer and left. I'm an area supervisor for a restaurant franchise, and been in the restaurant industry for 17 years. I can't believe that a restaurant would make a customer pay for something they said tastes bad, especially if they wanted to exchange it for something else. She should have said "no problem" and replaced it. We didn't ask for anything but to replace that roll with another. That $15 (customer cost) roll cost you a $95ish ticket. I doubt we'll be back. Tokyo Express we'll have our...