Opa Grill — Restaurant in Parker

Everything was going well when we visited yesterday, until it hadn’t gone well. I had seen a video of this place on Instagram and it had good reviews. Once our food came out, I started eating and when I got a few bites into my dish it started getting colder and colder, almost frozen cold. So I asked the server if she could do something about it and that it was super cold, almost frozen in the middle. All she said was “Oh…” and took my dish back to the kitchen. Two quick minutes later, my food came back piping hot. All they had done was put it in the microwave… the server was decent enough but she hadn’t sent an apology from the kitchen or hadn’t said anything further about the situation when she had come back with my microwaved meal. My boyfriend and I waited to see if they would offer anything like a discount or a free drink or anything for the frozen food. When the check came, they hadn’t offered any discount, free drink, or anything else. So I had to wait for the waiter to come around and personally ask her for a discount or just any tiny bit off for the inconvenience (might I add, it was a beef based dish, which it appeared not cooked in the center so I could have gotten sick from the raw/frozen portions). She took the check and said she’d ask her manager. Finally she came back and had given us half off. When we had finally paid the check, the server came to retrieve the finished check and our plates and left with a big annoyed sigh. As I said, she was a fine enough server, but I did not like her after she had grumbled about something that was possibly a health hazard and after WE had to beg for any tiny bit of a discount for the frozen food hazard. Anyways, as for the rest of the restaurant, food, atmosphere, it was mediocre. Yes, classic Greek food, not bad tasting. But the fact that my food was frozen means they’re not serving anything fresh, and the side of veggies all tasted canned. The food was a bit overpriced for what they were serving. It was around $17-$25 for the dishes. I would have priced most dishes more like $15 for the mediocre quality and, now that they made it obvious, frozen and canned food. It was just disappointing that I had a frozen meal, and when I told the server, she began to see it as an inconvenience to offer us anything, not even an apology from the kitchen or even the intention of giving us any discount or to make amends to us. As I said before, the beef was frozen, and the fact that I had eaten uncooked frozen beef, means I could have gotten sick. The restaurant didn’t have any intentions to acknowledge it or make up for it until we had asked them to...

A friend and I ate lunch at Opa Grill for the first time today. First impression was positive; the restaurant though small is clean, light and bright inside. We were seated right away. We ordered spanakopita to share. I love Greek food and have eaten in several different Greek restaurants in Denver and around the U.S. Opa Grill's spanakopita was average. I liked the spinach filling and the tzatziki that came on the side was excellent; however, the two pieces of spanakopita were served on a large lettuce leaf which made the bottom layer soggy. Entree: I ordered the moussaka and my friend ordered the pastitsio, both with side salad. My moussaka was stone-cold in the middle. I don't mean lukewarm, I mean refrigerator-cold where the meat sauce was still clumped together instead of loose. I flagged the waitress and told her and she said they would reheat it for me. No apology from her. She brought it back, still no apology and didn't wait around for me to try it to confirm it was hot all the way through. It was still cold. So, I flagged her down again and said it's still very cold in the middle. She offered to bring me a new piece. I had no confidence that a new piece would be any warmer. I said no thanks, I don't want it anymore. She said "ok", grabbed the plate aggressively and didn't offer to bring me something else. She brought the check, said the charge for my moussaka had been removed. Still no apology. I really wanted a manager to come over and wish I had asked for one, but my friend and I needed to get back to the office. I do not reccomend this restaurant, the food is certainly not good enough to make up for the...

Giving a two star just because the food is good but the service was horrible. From the manager level to the servers. We ordered food to go and arrived half hour after calling in the order. Also will note that the restaurant was almost empty when we arrived so they had plenty of time to make our order in a timely manner. Food was not ready so they rung up the order while they finished. Which took them another five minutes. Then we stood around awkwardly for a while before finally asking what the eta was, which they never actually answered. After we asked and it was clear that the order was taking way too long the server asked if we'd like a drink. After accepting a drink while we waited our food finally came out. At that point the server went to ring up the drink that they had offered up earlier. Upon questioning this because of the olive branch of a gesture they made the drink seem, we received a rude response from the employee which signaled that she knows nothing about customer service or handling situations where a restaurant screws up an order. Watching the dynamics of the staff and management in this whole thing it's clear that this place doesn't know how to treat customers and make up for their mistakes. Sorry guys, you've lost customers and earned a poor online review. Very...