Subway — Restaurant in Pasadena

Terrible experience TWICE. The first time I ordered a veggie sandwich to go. I ended up throwing it away because the veggies were moldy. I called the manager and he respectfully offered to replace it "anytime" (his words). So I did (mostly out of principle)... only to be met by staff who questioned my intentions, reluctantly started making my replacement sandwich, and then reneged by saying that "come by anytime" didn't really mean "anytime." I had a receipt that faded because it's on fax paper, so it was hard to read. But clearly, I had paid for a sandwich and even wrote down on the receipt the manager's name as reference. I walked out upset, and a staff person followed to say he would "make it right" by re-offering the sandwich. While I credit him for trying, it was a little too late. What a complete waste of time. They lost a customer forever - for a $5 sandwich they could have easily replaced with a smile (and maybe even an apology for the moldy sandwich I first received). I won't return and will let friends and family know that it's not worth going to that location - even if they offered a...

SUBWAY® Cards may be used to participate in our Rewards Program. The SUBWAY® Card Rewards Program is a discretionary program which has been adopted by participating SUBWAY® restaurants in some but not all markets.

Under the SUBWAY® Card Rewards Program, customers may earn one (1) Rewards Point for every dollar spent on SUBWAY® restaurant menu items. Rewards Points are rounded up or down to the nearest dollar, prior to sales taxes. For instance, a purchase of between $1.00 to $1.49 would earn one (1) Rewards Point, and a purchase of between $1.50 to $1.99 would earn two (2) Rewards Points.

SUBWAY® Card Rewards Points may not be earned on coupon or register discount redemptions, sales tax, or transactions using Reward Points. Nor may they be earned on Card purchases or reloads, except in connection with special promotional offers.

Earned Rewards Points may be redeemed for certain menu items, at no charge, in accordance with the redemption schedules...

The subway by my home closed so I went to the one on Washington Blvd. The sever taking the order was curt with my husband. Then I asked for red onions on my sandwich. I didn't notice there were none left in the tray. Instead of letting me know they were out, she took out the insert at the bottom of the tray and scrapped the soggy dirty onions pieces under off the bottom and put them on my sandwich ignoring my hasty "that's ok never mind the onions" once I saw her doing it. I did pay for the sandwich because people behind me were waiting but couldn't eat it after seeing that. Needless to say I won't...